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Account Manager – Medical Device Manufacturing

4/13/2026

The Account Manager will drive profitability and retention by serving as the primary commercial liaison for assigned customer accounts. Responsibilities include managing RFQs, pricing, forecasting, and leading strategic account planning to ensure organic growth.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

PMC SMART Solutions draws upon more than 90 years of manufacturing know-how and innovation to give customers a comprehensive, scientific approach to manufacturing technology that saves lives. Serving the medical device and automotive industries, PMC partners with customers and demonstrates a deep commitment to their success. From product development through launch and ongoing production, PMC operates with the company’s value proposition of REAL Insight, REAL Attention and REAL Confidence at the heart of every project. PMC SMART Solutions is the smart choice for real success. As an employer, PMC provides employees with the tools they need and the environment they deserve to create a successful, healthy workplace. With a focus on the same core values that drive PMC to succeed for our customers, we want to instill integrity, trust, and innovation in each of our employees, share our success with all team members, and constantly work to improve PMC for the betterment of all. For more detailed information about our specialized services and employment opportunities, visit www.pmcsmartsolutions.com. Comprehensive Services: Product development engineering services Global supply chain management Tool Building Class 8 clean room manufacturing Injection molding - Small parts, insert, over, two-shot Electromechanical and mechanical device assembly Secondary operations and sterile packaging Sterilization management FDA registered finished medical device contract manufacturer ISO 13485 certified IATF 16949 certified PEEK and other implantable and high-temperature materials

About the Role

Description

Location: Hybrid near Indianapolis (Shelbyville), Indiana (remote considered for strong candidates)
Travel: Occasional. (20–25% if remote)
Industry: Medical Device, Automotive & Advanced Manufacturing

PMC SMART Solutions is hiring an Account Manager to drive retention, deep customer relationships, profitability, retention, and long-term sustainability across assigned customer relationships by serving as the primary commercial liaison for awarded and sustaining business.

Why PMC SMART Solutions?

As a globally recognized, award-winning contract manufacturer, PMC delivers precision-engineered medical devices and automotive components for industry leaders like Medtronic, Stryker, Baxter, Cook Medical, ZimmerBiomet, Olympus, Bosch, and Continental.

Our expertise spans design for manufacturability, injection molding, assembly, packaging, and sterilization management, all backed by ISO 13485 certification, FDA registration, and Class 8 clean rooms. As a certified Women-Owned Business Enterprise, we help our customers meet supplier diversity goals while delivering exceptional quality and innovation.

What you will do?

As Account Manager, you’ll own the customer relationship for programs in project launch and production for assigned accounts. You will lead communications and commercial execution for assigned accounts, balancing customer expectations with business objectives through strong account leadership, insuring timely and accurate quoting, proactive issue resolution, and reliable forecasting and reporting.

Key Focus Areas

Account Retention & Organic Growth

Develop and execute strategic account plans to protect business, preserve margins, and support a healthy relationship with customers.
Support new business development leaders on assigned accounts, including new Request for Quotes (RFQs), proposal development, and commercial support.
Build strong multi-level customer relationships and identify key decision-makers.
Lead account reviews, customer visits to PMC, and satisfaction check-ins.

Quoting, Estimating, & Pricing

Own commercial activities across assigned accounts, including RFQs, pricing adjustments, and contract management.
Lead timely and accurate quoting, proposals, and cost estimates for launching programs and sustaining production changes.
Collaborate with Engineering, Production, Purchasing, Finance, and Operations to validate feasibility, lead times, and margins.

Customer Support & Issue Resolution

Act as the internal advocate for customer experience across all departments.
Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal teams.
Attend project launch meetings and ensure alignment on quoted scope and re-quote needs.

Forecasting & Reporting

Collect updated product forecasts on a recurring basis; validate accuracy against historical demand and production schedules and document assumptions/variances.
Evaluate forecasts in the context of market dynamics, capacity constraints, and expected cost/price fluctuations to inform planning.
Support annual sales planning by gathering 12–36 month forecasts, analyzing trends, and estimating unit price changes; track KPIs such as on-time delivery, customer satisfaction, and account growth.

Requirements

What You Bring

2+ years of account management or inside sales experience in a manufacturing company.
Bachelor’s degree required (Engineering/Technical, Marketing, or Business preferred).
Experience with medical and/or automotive contract manufactured products and/or components, assemblies, resin or tooling preferred. Experience selling plastic injection molded products a plus.
Excellent communication skills, verbal and written, between customers and internal stakeholders
Experience working with RFQs, quoting/estimating, pricing, and internal commercial coordination.
Proven ability to manage multiple customer relationships and priorities simultaneously.
Highly organized, detail-oriented, and self-motivated; proactive and customer-focused.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Willingness to travel 20-30% for customer meetings and site visits.

Key Skills

Account ManagementStrategic PlanningSalesManufacturingQuotingEstimatingPricingContract NegotiationForecastingCustomer Relationship ManagementMedical Device ManufacturingInjection MoldingMicrosoft OfficeData AnalysisProject Coordination