Trainee Front Office Management (f/m/d)

4/14/2026

You will support the daily operations of the Front Office, including guest services, financial reconciliations, and administrative tasks. Additionally, you will coordinate with external cleaning services and assist in managing accounts receivable and inventory.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

At the 25hours Hotel Zurich West, you won’t experience a typical hotel routine – instead, you’ll be part of a creative environment where personality matters and teamwork is truly lived. To support our Front Office Management Team, we are currently looking for a committed individual for an internship with responsibility, starting immediately.

COME AS YOUR ARE & SHOW HOW YOU CARE...

... in a 4 day week.

Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!

Job Description

How does your working day look like...

You actively support the smooth operation of the Front Office and ensure our quality standards are met
You contribute to guest satisfaction – from the first impression to the professional handling of feedback and complaints
You review cash balances and daily closings and gain insight into the financial side of the Front Office
You work closely with the Administration Manager in accounts receivable
You assist with monthly and annual closings as well as inventories in the Front Office and the shop
You coordinate our external cleaning company and ensure smooth collaboration
You take responsibility for correspondence and reservations
You support the posting and reconciliation of daily closings

Qualifications

Your personality counts more than your CV...

Studies or vocational training in hospitality, tourism, or a comparable field
Strong organizational skills, initiative, and a structured way of working
Enjoyment in dealing with people and a strong service mindset
Affinity for numbers and an interest in business and operational processes
Very good command of German and English

Additional Information

What`s in it for you...

Get to know all the other 25hours Hotels and stay for free for a maximum of 10 nights per year as a employee
Get an extra allowance for travelling by public transport and take advantage of fantastic offers from our cooperative partners!
Take advantage of being a part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
Benefits from great offers from our numeros cooperations partners
Be part of our hilarous staff parties and much more...

Job-Category: Rooms

Job Type: Apprenticeship

Job Schedule: Full-Time

Key Skills

Front office managementGuest satisfactionCash balancingAccounts receivableInventory managementCorrespondenceReservation managementOrganizational skillsService mindsetNumerical affinityBusiness processes