Question
2-5

SaaS Training Specialist

4/15/2026

The Training Specialist is responsible for developing, delivering, and managing training initiatives to ensure client and internal team proficiency with software products. This includes creating training materials, conducting live and recorded sessions, and evaluating program effectiveness.

Salary

50000 - 60000 CAD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

No

About The Company
RESTAURANTS, SIMPLIFIED. As an industry pioneer, CLEARVIEW has been a global leader in restaurant management software for more than 20 years. Trusted by industry giants like McDonald’s, Tim Hortons, A&W, Popeyes, Wendy’s, and Mary Brown’s Fried Chicken, our all-in-one solution helps restaurants and franchises simplify their operations and create efficiencies. FOCUS ON WHAT MATTERS MOST WHILE WE TAKE CARE OF THE REST. Purpose-built for the quick-service food industry, CLEARVIEW’s highly flexible and scalable solution is used by over 10,000 restaurants to optimize and automate food orders, cash management, scheduling, financial tracking, reporting, and much more. Resulting in maximized profits from every dollar earned and presenting unprecedented business insight for multi-unit operators and franchisors. ARE YOU READY TO TAKE CONTROL? Our fully multi-lingual platform and robust infrastructure allow fast and easy deployment for all restaurants regardless of location. Our team of experts is just a phone call away. WE UNDERSTAND THAT TODAY’S WORKFORCE IS CONSTANTLY EVOLVING AND HIGHLY COMPETITIVE. That’s why we offer more than just a paycheck. Our fast-moving but casual culture provides flexibility and an environment where people feel comfortable being themselves. Whether building amazing products, supporting our customers or helping our business grow, our people excel and have fun doing it. Join our team today! _______________________________________________ CLEARVIEW is committed to equality and diversity in the workplace. We believe that everyone is entitled to equal treatment concerning employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, disability, or any other protected grounds within the provinces of Ontario and New Brunswick.
About the Role
 

Position: Training Specialist 

Position Overview: As a Training Specialist at CLEARVIEW, you will play a pivotal role in ensuring our clients are proficient in utilizing our products. Your primary responsibilities will revolve around developing, delivering, and managing training initiatives. This role is essential in empowering our clients and internal teams to maximize the potential of our software. 

Key Responsibilities: 

  1. Training Material Development:
    • Create engaging and effective training materials, including user guides, tutorials, and multimedia presentations.
    • Collaborate with subject matter experts to ensure accuracy and relevance of training content.
    • Keep training materials up-to-date with the latest product features and updates.
  2. Training Delivery:
    • Conduct live training sessions for clients and internal staff through webinars, workshops, and on-site sessions.
    • Develop and maintain a library of recorded training sessions for on-demand access.
    • Customize training sessions based on the unique needs and skill levels of different audiences.
  3. Training Program Management:
    • Coordinate and schedule training sessions, ensuring timely delivery and adherence to program timelines.
    • Evaluate the effectiveness of training programs through participant feedback and assessment results.
    • Continuously improve training programs based on feedback and industry best practices.
  4. Internal and External Training Requests:
    • Process and prioritize internal and external requests for training.
    • Work closely with the customer support and sales teams to identify training needs and address specific client requirements.

Qualifications: 

  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience as a Training Specialist, preferably in a SaaS or technology-driven environment.
  • Strong written and verbal communication skills.
  • Proficiency in creating engaging and effective training materials.
  • Experience with virtual training platforms and tools.
  • Ability to adapt training content to different learning styles and levels.
  • Excellent organizational and time-management skills.
  • Customer-centric mindset with a passion for helping others succeed.
  • Experience with MadCap Flare is considered an asset
  • Experience with video editing software considered an asset
  • Experience with e-learning platforms considered an asset
  • Experience with technical writing considered be an asset
Key Skills
Training Material DevelopmentTraining DeliveryProgram ManagementWebinarsWorkshopsTechnical WritingVirtual Training PlatformsVideo EditingE-learning PlatformsMadCap FlareCommunication SkillsOrganizational SkillsTime-managementCustomer-centricInstructional Design
Categories
SoftwareCustomer Service & SupportEducationTechnology
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