Full-time Front Office Associate

Responsibilities

To perform the job successfully, an individual should demonstrate the following competencies:

• Greeting: Professionally greet guests upon arrival, directing them to the appropriate waiting area. 
• Appointment scheduling: Managing doctors' schedules and scheduling patients based on doctors' orders.
• Provide information: Offer information about services and patient account items.
• Resolve issues: Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support.
• Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality.
• Collaborate with others: Work with other departments to identify and improve customer service.
• Communication: Relay appropriate information to/from patients to doctors or management.
• Reception area upkeep: Ensuring the reception area is clean, organized, and presentable.
• Customer service: Address patient inquiries and provide information about the company. 

Qualifications and Skills

• One to two years of experience in a medical office or ophthalmology setting preferred
• Medical insurance and vision insurance verification experience preferred
• Strong customer service skills
• Strong verbal and written communication skills 
• Professional interpersonal skills
• Attention to detail
• Ability to multitask and manage time well
• Great active listening skills and phone etiquette
• Bilingual (Spanish required)

Benefits

• Health insurance
• Dental Insurance 
• Life Insurance
• Accidental Death & Dismemberment Insurance
• 401(K)
• PTO and holidays off
• Career growth and development

Requirements

• Attendance – arrives at work on time and has minimal absences. 
• Availability to work Monday – Friday and weekends. 

Physical Demands

The employee must be able to: 

• Walk, stand, and sit for prolonged periods of time.
• Occasionally be able to lift and/or move up to 25 pounds.
• Occasionally, be able to push up to an excess of 50 pounds.
• Occasionally, be able to bend, stoop, kneel, and climb.