Workforce Specialist

4/15/2026

The Workforce Specialist will maintain and refine labour models to optimize store capacity and scheduling across a 180-store network. They will collaborate with the Operations team to provide data-driven insights that ensure stores are effectively resourced.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group) TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business). Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances. Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help' with it's TechSolutions service. With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand. In August 2002, Noel Leeming introduced Noel Leeming "Online", offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.

About the Role

Company Description

The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. We have become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.

At our Support Office, we embrace a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them.  Retail is more competitive than ever, and we need to bring our A game!

Job Description

We’re on the lookout for a Workforce Specialist to join our team and work closely with our Workforce Planning Lead and wider team to make sure our stores are set up for success - every hour, every day.

This is your opportunity to play a key role behind the scenes shaping how we plan, measure and optimise workforce performance across our 180 store network. You’ll combine analytics, collaboration and commercial insight to ensure our stores are resourced to deliver at their best.

A bit about the role:

Effectively maintain a labour model that assesses store capacity and workload at any given time
Ensure stores have the right people, in the right place, at the right time to deliver operational excellence
Continuously review & refine our labour scheduling model to support smarter, more efficient rostering
Partner with the wider Operations team to test and validate model assumptions and drivers
Adapt and evolve workload models to reflect changes in store formats, processes and ways of working
Monitor performance against labour allocations, identifying variances , trends and opportunities
Deliver clear, insight-led reporting to support decision-making across the Operations team

Qualifications

Previous experience in workforce planning is essential preferably in retail
A collaborative approach with the ability to work effectively with key stakeholders
Strong analytical capability, with advanced Excel skills and experience using Power BI
Confidence in translating data into clear, actionable insights
Strong commercial awareness and communication skills
A continuous improvement mindset, with a focus on driving better outcomes

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include: 

Discounts across all of our brands 
Paid birthday day off 
Paid volunteer day
Free parking at our Northcote Support Office 
Cafe & gym facilities at our Support Office
Flexible working arrangements 
26 weeks paid parental leave
A range of wellbeing support  
…. And much more!

Contract Type: Permanent

Key Skills

Workforce planningRetail operationsData analysisExcelPower BILabour modelingRosteringCommercial awarenessCommunication skillsStakeholder managementContinuous improvementPerformance monitoringReportingOperational excellence