Customer Advisor - German - Athens

4/15/2026

Manage incoming and outgoing customer communications via calls, chats, and emails while maintaining high satisfaction levels. Ensure accurate record-keeping and adherence to data protection policies while meeting team performance targets.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

We connect passionate individuals with exciting work abroad opportunities that match their skills and aspirations. We help companies build a global team with top talent. We unlock a diverse pool of motivated individuals eager to contribute their skills and international perspective to worldwide organizations. The job seekers’ benefits: Streamlined process - Skip the application hassle. Our experts handle initial screening and interviews, saving you time and effort. Expert matching - We're not just a job board. We act as your personal consultant, finding the perfect fit for your unique talents and dream location. Global reach - Access opportunities you wouldn't find on your own. Explore a world of exciting possibilities and launch your career abroad adventure. The partner companies’ benefits: Targeted recruitment - Find the perfect fit faster with JUJUR's pre-vetted talent pool perfectly aligned with your specific job requirements. Reduced hiring costs - Save resources compared to traditional international recruitment processes. Increased candidate diversity - Expand your talent pool and gain access to fresh perspectives that can drive innovation. Expert matching - Benefit from our experienced recruiters who understand your company culture and skill needs, ensuring a successful match. Some numbers we’re proud of: A fulfilment ratio of over 90% A talent base of over 30K candidates and rising Over 1K available jobs worldwide Under 30 days average time to hire Let’s talk about your hiring needs and find the best solution for you! Our candidates’ experiences inspire our recruiters to write helpful guides for job seekers worldwide. Open the vault of insider tips to upgrade your career today 👉 https://blog.jujur.eu/

About the Role

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
Deliver a consistently high-quality customer experience with a strong focus on satisfaction
Build and maintain trusted relationships through open, clear, and interactive communication
Provide accurate, complete, and up-to-date information using the appropriate tools and processes
Achieve individual and team customer service targets, including call-handling KPIs
Maintain detailed records of customer interactions, manage customer accounts, and file documentation
Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.

REQUIREMENTS:

Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level
Strong computer literacy and confidence using multiple systems
Proven contact-handling skills with excellent active listening abilities
Clear and professional written communication skills for email handling
Customer-focused mindset with a strong understanding of sensitive data handling
Excellent verbal communication skills
Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.

BENEFITS:

Private life and health insurance
Free access to the corporate gym facilities
Fixed working hours of your choice for mothers with children up to 2 years of age.

Key Skills

GermanEnglishCustomer serviceCommunicationActive listeningMultitaskingTime managementComputer literacyData protectionEmail handlingCall handling