Service Manager

<p class="MsoNormal"><strong><span style="font-size: 11.0pt; line-height: 115%;">Sentinel Dock &amp; Door Solutions&nbsp;</span></strong><span style="font-size: 11.0pt; line-height: 115%;">is a leading Canadian provider of commercial dock and door services. </span><strong><span style="font-size: 11.0pt; line-height: 115%;">Sentinel</span></strong><span style="font-size: 11.0pt; line-height: 115%;"> is a growing platform of partner brands built on deep technical expertise and disciplined execution. As we continue to scale - both organically and through acquisition - consistent performance depends on strong technical capability and aligned leadership across all brands.</span></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">The<strong> Service Manager&nbsp;</strong>located at<strong> Pro-Door </strong>plays a critical role in leading a team of technicians, to ensure timely and efficient service delivery, and manage customer relationships while maintaining the highest standards of quality and safety.&nbsp;</span></p><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">Key Responsibilities</span></u></strong><u><span style="font-size: 11.0pt; line-height: 115%;">&nbsp;</span></u></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Supervise and manage a team of service technicians, ensuring all work is completed in a timely, professional, and safe manner</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Provide guidance and technical support to the service team on troubleshooting, repairs, installations, and maintenance of dock and door equipment</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Schedule and dispatch technicians for service calls and coordinate with customers to ensure service expectations are met.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Conduct on-site inspections and quality control checks to ensure all work meets company standards and customer expectations.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Develop and maintain positive relationships with clients, providing regular updates and addressing concerns promptly.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ensure compliance with all safety regulations, industry standards, and company policies.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Maintain inventory of parts and tools, ensuring that the service team has the necessary resources to complete jobs.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Assist with training and development of new technicians and promote ongoing professional development within the team.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Manage service reports, work orders, and job documentation to track job progress, time, and materials used.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Handle customer complaints and service issues in a professional and efficient manner, working to resolve issues promptly.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Collaborate with sales teams to identify opportunities for additional services and upgrades.</span></li></ul><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">Qualifications </span></u></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Proven experience in the dock and door industry, with strong knowledge of the systems and equipment used.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Previous experience in a supervisory or leadership role is required.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Strong troubleshooting and problem-solving skills.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ability to work under pressure and manage multiple tasks simultaneously</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Excellent communication and interpersonal skills.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Detail-oriented with a focus on quality and safety.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ability to work both independently and as part of a team.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Valid driver&rsquo;s license and ability to travel to customer sites.</span></li></ul><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">The Profile&nbsp;</span></u></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ability to motivate, guide, and support a team of technicians to ensure high performance and service quality</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Quick thinking and ability to find effective solutions for technical issues, customer concerns, or service delays</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Clear, concise, and effective communication with technicians, customers, and management to address needs and concerns.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Strong sense of customer service, with a focus on maintaining positive relationships and ensuring customer satisfaction.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Strong commitment to adhering to safety protocols, ensuring that both team members and clients are safe at all times.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Collaborative and willing to work closely with others to achieve common goals, while also taking initiative when necessary.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Dependable, with the ability to follow through on tasks and commitments, ensuring that projects are completed on time and to specification.</span></li></ul><p class="MsoNormal"><strong><span style="font-size: 11.0pt; line-height: 115%;">Total compensation range</span></strong><span style="font-size: 11.0pt; line-height: 115%;">: $80,000&ndash;$95,000, commensurate with experience.&nbsp;</span></p>