Senior Manager, SRE

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Key Responsibilities

Platform Reliability & Resilience

• Define and execute the SRE strategy to ensure high availability, scalability, and performance of mission-critical systems.
• Establish and enforce SLOs, SLIs and error budgets across product domains.
• Leverage AI/ML and intelligent agents for predictive incident prevention and autonomous remediation.
• Lead incident management processes, including major incident response, RCA, and prevention planning.
• Champion blameless postmortems and continuous improvement of system resilience.

Infrastructure Automation & Observability

• Design and implement automated solutions for provisioning, configuration management, and lifecycle operations using IaC.
• Build comprehensive observability stacks - leveraging metrics, logs, traces, and alerts - using tools like Prometheus, Grafana, ELK, Open Telemetry, or equivalent.
• Drive proactive monitoring and anomaly detection to reduce MTTR and prevent outages.

Release Engineering

• Own and optimize end-to-end CI/CD pipelines to enable safe, fast, and frequent deployments.
• Implement progressive delivery patterns (canary releases, feature flags, blue/green) to minimize risk.
• Enforce quality gates, automated testing, and rollback mechanisms across environments

Team Leadership & Mentorship

• Build, lead, and mentor a growing team of vendor SRE engineers
• Foster a culture of ownership, learning, and operational discipline.
• Promote knowledge sharing, documentation, and cross-functional collaboration across engineering teams.

Cross-Functional Collaboration

• Work closely with Product, Data, AI Platform, and Security teams to align reliability goals with business objectives.
• Advocate for platform health and operational needs in roadmap planning and technical design reviews.
• Communicate technical risks and trade-offs clearly to both technical and non-technical stakeholders.

Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• 8+ years of software or systems engineering experience, with at least 3 years in an SRE, DevOps, or platform engineering leadership role.
• Proven track record of operating large-scale, high-traffic production systems.
• Deep expertise in: Cloud platforms (AliCloud, AWS)，Container orchestration (Kubernetes, Helm)，IaC tools (Terraform, Ansible, Pulumi)，Monitoring & observability stack (Prometheus, Grafana, Datadog, etc.)，Scripting and programming (Python, Go, Bash)
• Strong understanding of networking, storage, and distributed systems.
• Experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD)
• Solid grasp of Linux systems, automation, and performance tuning.
• Fluency in spoken and written English and Mandarin - essential for global collaboration.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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