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Field Services Technician - Tier III

4/15/2026

Perform independent installations and repairs for residential and business internet and phone services while configuring customer equipment. Deliver an exceptional customer experience by diagnosing connectivity issues and maintaining accurate documentation of all service activities.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

In 1994, our founders saw a need for a local Missouri internet provider. They ignored some initial skepticism from friends and family – the internet was, after all “just a fad” - and started Socket, providing basic dial-up internet service out of a small office in Columbia. Demand for internet access grew rapidly. By 1999, Socket had more than 30,000 customers and relocated to two office spaces on Cherry Street in downtown Columbia. (Those spaces are now Glenn's Cafe and studio apartments!) As dial-up internet peaked, Socket looked to ways to keep its business moving forward. The company began offering high-speed internet and later became a CLEC (competitive local exchange carrier). With the expansion of business telephone and other advanced services, rapid growth ensued, and Socket was named one of the nation’s fastest growing companies by Inc. Magazine. Socket continued to expand, moving in 2007 to an office on Clark Lane in Columbia. Residential telephone service and Naked DSL internet were introduced, resulting in more expansion. Socket began work in 2011 on a brand new fiber-optic network to reach homes and businesses in rural Callaway County and Fulton. Socket has been expanding this fiber network ever since, now reaching several Missouri cities. Thousands of customers enjoy reliable, high-speed internet as a result. Today, Socket employs approximately 200 people and is proud to be Missouri's local fiber internet provider, and we plan on bringing state-of-the-art technology and friendly, local support to as many homes and businesses as possible. We look forward to serving you!

About the Role

Description

Socket is seeking a skilled Field Services Technician- Tier III to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This role will require travel to our various service areas and will be required to work in most conditions.

Location

This position supports service areas across our expanding Missouri markets.

Why work at Socket:

Socket offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

Competitive base pay
Benefits package including medical, dental, life, and vision.
401(k) program with employer match.
Free Internet in Socket Service Area.

Key Responsibilities:

· Perform independent installations and repairs for residential and business internet and phone services.

· Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.

· Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.

· Diagnose and resolve connectivity and service issues with accuracy and efficiency.

· Install, terminate, and test network cabling, adhering to all relevant codes and standards.

· Complete accurate and timely documentation of service activities.

· Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.

· Maintain a clean driving record and represent Socket with professionalism in the field.

Desired Attributes:

· A strong aptitude for learning and a desire to grow your skills and knowledge.

· A self-motivated and proactive approach to your work.

· A high level of attention to detail and a commitment to quality.

· A strong sense of urgency and dedication to following through on all tasks.

· Excellent verbal and written communication skills.

· The ability to adapt to shifting priorities in a dynamic work environment.

· Demonstrates a strong safety focus and consistently maintains safety measures.

Experience/Knowledge Required:

· High School diploma or equivalent.

· Relevant experience in telecommunications, installation, construction, and utility work

· Must possess and maintain a valid driver’s license with no restrictions.

· Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.

· Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).

· Ability to work outdoors in various weather conditions.

· Must be able to lift up to 70 lbs.

· Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.

· Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.

· Willingness to obtain a class E license if offered

Preferences:

· Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.

· Working knowledge of LAN/WAN technologies and basic networking principles.

· Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).

· Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Looking for a hands-on role with great opportunities? Apply now to become a Field Technician and start your career with us!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses everify

Key Skills

TelecommunicationsInstallationNetwork cablingTroubleshootingCustomer serviceRouter configurationModem configurationWi-Fi gateway setupBucket truck operationLadder safetyCAT3 cablingCAT5 cablingLAN/WAN technologiesADSL/xDSL testingTechnical documentationSafety compliance