Operations Coordinator

Description

About CRI:

Over the past 30+ years, CRI has partnered with countless companies to create workplaces that become ecosystems for imagination, inspiration, and ideas.

In the landscape of ever-changing office design, we strive to create resilient workplaces that become launch pads for teams to feel excited, motivated, and encouraged to do their best work.

Our expertise is built upon a solid foundation of workplace strategy and furniture design, project management, and client advocacy. We are passionate about our values and strive to be an example of excellence in all that we do.

About the Role:

Align Furniture Services is seeking a Operations Coordinator to serve as the operational heartbeat of our installation team. This role is responsible for daily dispatching logistics, coordinating people, vehicles, and job sites to ensure installations run smoothly, safely, and on schedule.

The majority of the time this role is dedicated to dispatching, with the remaining time focused on administrative support, cross team coordination, and light office operations. The ideal candidate thrives in a fast paced environment, brings a high level of attention to detail, and can confidently make real time decisions while juggling competing priorities.

This role is eligible for our Flexible Workplace Policy, with an expectation to be onsite in San Leandro 4 days per week to support operations. 

Summary of Responsibilities:

Dispatch & Field Operations

• Plan and execute daily dispatch schedules for approximately 5 crews of 2-5 team members
• Assign crews, vehicles, and routes to maximize efficiency and meet project timelines 
• Make real time dispatch decisions related to staffing changes, delays, traffic, call outs, or job site issues 
• Monitor job progress throughout the day and adjust plans as conditions change 
• Escalate only unique, complex, or high-risk scenarios ranging from safety issues, project installation obstacles and customer concerns to the Director of Field Logistics as needed 
• Maintain accurate and up to date dispatch records using IQ Coordinator (training provided)
• Provides updates to customers on delivery status, handling incoming calls and interacting directly with drivers and clients
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Secure coverage for sick calls from drivers or installation team members
• Partners cross-functionally with other departments to keep account records updated and resolve customer issues

Administrative & Operational Support

• Perform data entry and administrative tasks related to work orders, schedules, and job documentation
• Assist with reporting, tracking, and documentation using Microsoft Excel, Outlook, Word, and Teams
• Support coordination between project managers, facilities, and office operations
• Act as a professional and responsive liaison for internal stakeholders across teams
• Assist with miscellaneous operational and administrative projects as assigned
• Partner with the Facilities Manager and Experience Manager on basic site needs and events
• Help maintain a clean and welcoming café/breakroom area
• Replenish snacks and basic kitchen supplies
• Order office supplies as needed

Requirements

Experience/Skills:

• High school diploma or GED required; Bachelor's degree preferred
• 3-5 years of experience in dispatch, logistics, field operations, or a coordination role
• Prior dispatching experience preferred; experience with IQ Coordinator or similar software is a plus
• Strong working knowledge of Microsoft Office (especially Outlook and Excel)
• Exceptional attention to detail and organizational skills
• Proven ability to manage competing priorities and adapt quickly to last-minute changes
• Clear, confident communication skills across phone, text, email, and Teams
• Comfortable interacting with field crews and making firm, time-sensitive decisions
• Logistics, construction, or furniture installation experience preferred but not required
• Bilingual (English/Spanish) is highly preferred  

CRI’s Values:

• Be a Good Human – Be kind, be respectful, be positive, have fun. We work hard, play hard and do the right thing.
• Be the Best Teammate – Roll up your sleeves, share wins and losses, approach creative problem solving collaboratively, be a no-ego doer. Together we are a force to be reckoned with.
• Be Inquisitive – Be engaged, find the why, value learning. Each day is a new opportunity to be better and put into practice the learning from the day before.
• Be a Design Thinker – Have empathy, question, ideate and solve. We encourage design thinking in all facets of our business.
• Lead by Example – Go above & beyond, show initiative, be proud. Expect the best of yourself and each other every day.
• Be Yourself – Live our values with your personality. We want you to be you!