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IT Support Assistant

4/16/2026

The IT Support Assistant provides tier I technical support for hardware, software, and network connectivity issues. They are also responsible for managing equipment inventory, performing user onboarding, and assisting the IT Manager with daily tasks.

Salary

40000 - 58000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

GGRM Law Firm is Nevada's Premier Injury Law Firm providing the best workers' compensation and personal injury legal services to accident victims for over 50 years. Our Las Vegas workers comp attorney are skilled and know that you have suffered losses as a result of injuries sustained at your workplace and so we provide you with compassionate services, helping you handle your case while providing aggressive representation towards getting you the deserved compensation. We have a team of attorneys who will recover for you more than your medical bills but also factor in the pain and suffering you have been subjected to as a result of the other party’s negligence.

About the Role

Description

IT Support Assistant

For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Position Summary

The IT Support Assistant will provide user, hardware, and software support, audit equipment inventories, draft documentation, perform onboarding and offboarding, and support the IT Manager.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Providing tier I support relating to incidents and service requests
Providing software support for Windows 11, Microsoft Office Suite, CMS, and all other internal applications
Keeping all hardware and software up to date with the latest versions and patches
Completing all IT related onboarding tasks
Imaging and setting up workstations
Troubleshooting LAN/WAN connectivity issues
Monitoring and checking systems for issues/errors
Maintaining accurate inventory records of technical equipment and software licenses
Providing hardware support for laptops, printers, tablets, phones, etc.
Driving to secondary office locations as requested
Attending regular meetings with the IT Team
Performing other duties as assigned

Requirements

Required Qualifications (Knowledge, Skills, and Abilities)

High School diploma or equivalent
1-year experience with Microsoft Office Suite, and Windows 11
Experience with computer hardware, LAN/WAN Networks, general cyber security protocols, and firewalls
A valid Nevada driver license, valid auto insurance, and proof of driving record
Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

Preferred Qualifications (Knowledge, Skills, and Abilities)

Associate degree in computer science or equivalent experience
A+ and/or Network+ Certifications
Experience with Intune, Exchange Online, Group Policy
Knowledge of scripting languages (Powershell, etc.)
Efficiency in time management and maintaining deadlines
Excellent written and verbal communication skills

Key Skills

Windows 11Microsoft Office SuiteHardware supportSoftware supportLAN/WAN connectivityCyber security protocolsFirewallsInventory managementOnboardingOffboardingImagingTime managementWritten communicationVerbal communicationTroubleshooting