2-5

Customer Experience Agent - Temporary

4/17/2026

The role involves providing friendly customer support across multiple channels while proactively retaining members and managing account transactions. You will also perform outbound calls for sales and follow-up while contributing to team scripts and process improvements.

Salary

21 - 24 USD

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Voted Best Car Wash in San Diego. Guinness World Record holder. Humble Soapy dude.🤙 Bubbling up at 20+ sites and growing, we offer top-notch, convenient service with a "hands all in" attitude. Single wash, memberships, and bundles are available for purchase to keep your ride drippin' in superior shine. We use the most modern, up-to-date water reclamation system in the industry as part of our overall environmental sustainability initiatives. In addition, all products are biodegradable. We're all about that "clean car, clean conscience" mentality. We pride ourselves not just on our contribution to the environment, but the community as well. Over the past decade, Soapy Joe’s has donated nearly 200,000 free washes and nearly $2,000,000 to benefit communities such as veterans, healthcare workers, schools, hospitals, firefighters, and more. We are family-owned and operated, so you know our crew is tight. Come see why Soapy Joe's is the heart of all the communities we thrive in. Shine on, San Diego. ☀️🚙💦

About the Role

Description

Temporary: up to six Months (Estimate May - October 2026)

Pay Range: $21-$24 per hour

Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company.

Key Responsibilities:

Provide friendly interactions across multiple systems.
Update accounts, billing, and transactions accurately.
Handle multiple interactions via phone, email, chat, and reviews.
Make outbound calls for cross-sell, up-sell, and follow-up.
Process membership functions quickly to ensure satisfaction.
Investigate claims and communicate incident results effectively.
Follow procedures with a fun, adaptable attitude.
Write clear, professional emails for unique scenarios.
Support loyalty, referral, and member experience programs.
Overcome objections with resilience and solutions.
Explain billing and products clearly.
Contribute to scripts, macros, and training.
Escalate issues with insights, show proactivity.
Share feedback in focus groups for improvement.

Requirements

Job Requirements:

High school diploma or higher.
2+ years customer service experience; call center experience a plus.
2+ years CRM experience (eg. Zendesk, Salesforce).
Excellent communication skills; fluent in English; Spanish a plus.
Friendly, fun, personable, problem-solver.
Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm.
Ability to work remotely if needed.

Physical Requirements:

Physically able to sit for extended periods, operate computers and other electronic devices comfortably.?
Capable of moving about to access tools and office equipment when required.?
Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary.

No staffing agencies or third-party recruiters, please.

Key Skills

Customer ServiceCRMZendeskSalesforceCommunicationProblem-solvingBillingAccount ManagementConflict ResolutionOutbound CallingCross-sellingUp-sellingData EntryTime ManagementAdaptability