Case Manager I, MSW - Patient Case Management

4/19/2026

The Case Manager is responsible for coordinating patient care plans, discharge planning, and community reentry through an interdisciplinary approach. They act as an advocate for patients and families while serving as a communication link between the healthcare team, physicians, and community resources.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C. The 900+ bed system comprises a network of health care facilities that includes: • Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C. • Community hospital in Cary • Women’s hospital and family health center in North Raleigh • Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex • Freestanding Children's Emergency Department and dedicated Children’s Hospital • One of the highest volume heart centers in the United States • Level IV Neonatal Intensive Care Unit • Multiple outpatient rehabilitation sites • 40+ primary care and specialty physician practices • Home health services WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care. Specialties WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.

About the Role

Overview

Responsible for providing patient case management services to assigned populations. They use a collaborative interdisciplinary approach to anticipate, integrate, and coordinate the patient's care plan, discharge plan, and reentry into the community. The primary goal is to meet patients' needs to optimize clinical and resource outcomes while monitoring the plan's effectiveness. In collaboration with the clinical team, identifies patients who would benefit from case management services. They perform assessments to identify patient needs and barriers, assisting in the development of the care plan. Acting as a patient and family advocate, serves as a communication link between the physician, patient, family, healthcare team, community resources, and payers to reduce redundancy and fragmentation of care. They anticipate potential delays in the healthcare process and proactively work to avoid these delays. Ensures that patients are provided with the most appropriate level of care at discharge while coordinating a smooth transition based on patient choice and availability.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Licensure

Not Applicable
Education

Master's Degree Social Work Required
Experience

No Experience Required

Key Skills

Case ManagementCare PlanningDischarge PlanningPatient AdvocacyInterdisciplinary CollaborationPatient AssessmentCommunicationResource CoordinationClinical Outcomes MonitoringHealthcare Process Management