Customer Service Clerk

4/20/2026

The Customer Service Clerk provides direct assistance to library patrons, including checking out materials, processing passport applications, and resolving inquiries. They also perform essential clerical tasks such as managing bank deposits and maintaining library equipment.

Working Hours

20 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

"The magic of a library is how it opens a wonderful door to explore new topics, expand our knowledge about subjects we love and introduce us to delightful experiences." Mary Ogden, former Board of Trustees, President Our mission is to enrich life in our communities with outstanding and innovative library services for all. Medina County District Library serves our county with six locations and a bookmobile. We provide access to over 480,000 items in our collection and over 12 million items through the CLEVNET library cooperative. All of our locations have free wireless access both inside and outside as well as public computers. Our library system is know for its programs for all ages. Visit www.mcdl.info/download to get e-books and many other digital offerings. Mission Statement: Medina County District Library enriches life in our communities with outstanding and innovative library services for all. Vision Statement: Medina County District Library will be: The premier provider of information and recreational pursuits for our communities Second to none in the library experience we provide each customer Accessible to all A fun and amazing gathering place An innovator in the use of technology A catalyst for the vision and ideals of our communities The best place to work in Medina County A national leader in libraries Core Beliefs: Knowledge enriches lives. All people have the right to free and open access to information. All people have value and worth. They deserve respect and fair treatment. Medina County District Library values community connectedness.

About the Role

REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING:

The Medina County District Library is seeking a Customer Service Clerk to provide great customer service to patrons and staff. Duties include but are not limited to registering new patrons, checking out materials, assisting patrons with Library equipment, collecting monies, preparing and making bank deposits, resolving problems for patrons, processing library materials, processing passport applications, answering telephones, serving as a receptionist welcoming patrons to the library and performing other clerical duties as assigned.

QUALIFICATIONS:

Candidate must possess a high school degree or equivalent and be a U.S. citizen, eligible to become a passport acceptance agent; one year experience working with the public; keyboarding skills; ability to learn computerized circulation system, perform simple calculations, use language effectively, be friendly in dealing with others, and ability to work as a team member. Customer service experience a plus.

WAGE: $13.62 per hour; additional $2.00 per hour Sunday premium; Grade 1

BENEFITS: Vacation, sick leave, personal days, holidays, and other benefits based on Union contract;

Public Employees Retirement System

HOURS: Part time; 20 hours per week; schedules will be 4 days a week, 5 hour shifts; flexible schedule required including some evenings, Saturdays and Sundays (schedule subject to change based on needs of the library)

OTHER: Union Position

DEADLINE FOR APPLICATION: Open Until Filled

MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Key Skills

Customer serviceClerical dutiesKeyboardingComputerized circulation systemProblem solvingTeamworkCommunicationCash handling