Customer Support Agent ITALIAN & ENGLISH | Mobility SOLVE

About Bosch Service Solutions

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

Archimedes had one of his best ideas in the bath. We know that good ideas can arise anywhere and, with our flexible working policy, you can work in a way that suits you, your project and your team.

Archimedes had one of his best ideas in the bath. We know that good ideas can arise anywhere and, with our flexible working policy, you can work in a way that suits you, your project and your team.

Ready to learn, grow and inspire others? We are looking for talented profiles for our Mobility Solutions Services.

In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions. There are many options open to you and many ways you can define your career. Whichever direction you choose, we'll help get you there.

• MANAGE SERVICE SUBSCRIPTIONS (New subscription, subscriptions information, update products and services, etc).  
• BILLING (Change payment method, billing incidence, invoicing and other billing related issues).  
• PROVIDE TECHNICAL SUPPORT on digital products, using databases, troubleshooting tools, knowledge articles and other resources.     
• MANAGE CLAIM, suggestions, and hearing customer’s feedback on the product.  
• FOLLOW UP and ensure customer satisfaction

What we offer

• Undefined contract from the first day
• Schedule: Monday to Friday from 12:00-08:00pm
• HYBRID working Model (Please kindly note that for candidates living in the province of Barcelona, Madrid and Pontevedra we offer the hybrid working model (3 weeks from home - 1 week from the office)
• Comprehensive Training paid in full: Expert trainers will guide your training during your first weeks, and you will be assigned an 'Onboarding Specialist' to help you on your onboarding phase to BOSCH.
• REAL professional growth opportunities.
• Be a part of our international network and profit from the diverse opportunities of a global employer
• You can also work up to 30 days per year from another European Countries (terms and conditions apply).
• Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
• Fruits day every week
• Medical health insurance, important discounts (terms and conditions apply)
• For salary, compensation package and vacancy details please reach out to your recruiter.
• This is not a contractual offer.

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle situations in an efficient and professional manner.
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
• Proficiency in basic computer skills and Microsoft Office suite (Excel, Word, Outlook, ...) 
• Fluency in ITALIAN languages (C2 level or bilingual) and English (B2 Level) is required.
• Candidates must hold a valid EU working permit and a Spanish NIE number.

If you are enthusiastic about the automotive field and enjoy assisting others, we would love to hear from you!

OFFER VALID UNTIL APRIL 28.4