VP, Business Management Specialist, Group Operations COO

Business Function:

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
 

Role Overview

We are seeking a seasoned Business Management leader (VP level) to anchor the COO office, driving financial governance, strategic performance management, and executive-level storytelling. This role acts as the central integrator across strategy, finance, and operations, ensuring the unit delivers against its scorecard, budget commitments, and transformation priorities.

Key Responsibilities

1. Financials & Budget Governance
• Own end-to-end financial planning, tracking, and governance for Ops COO unoit (budget, forecasts, variance analysis)
• Drive cost optimisation and productivity tracking for Group Ops.
• Partner closely with Finance to ensure accuracy, transparency, and zero surprises
• Translate financials into clear executive narratives and actionable insights


2. Scorecard & Performance Management
• Lead the design and execution of scorecard aligned to Group COO strategy
• Drive KPI setting, tracking, and performance cadence (monthly/quarterly reviews)
• Ensure KPIs are outcome-driven, measurable, and aligned across stakeholders
• Identify performance gaps and proactively drive interventions and course correction


3. Strategic Packs & Executive Storytelling
• Own development of ExCo-level decks, strategic reviews, and business updates
• Craft concise, insight-led narratives linking performance, risks, and opportunities
• Translate complex data into clear, compelling storylines for senior leadership
• Ensure consistency, quality, and timeliness of all materials

4. Strategic Forums & Governance
• Orchestrate key management forums (e.g. ExCo, business reviews, thematic reviews and strategy sessions)
• Ensure forums are decision-focused, structured, and outcome-driven
• Drive alignment across stakeholders and follow-through on actions

5. Transformation & Continuous Improvement
• Support COO agenda and embed strong governance, risk awareness,
and resilience practices

Qualifications & Experience
• 10–15 years of experience in business management, strategy, finance, or COO office roles
Proven experience in:
• Financial management & budgeting
• Performance management / scorecards
• Executive-level stakeholder management
• Experience supporting senior leadership / ExCo-level forums

Key Skills & Competencies
• Strategic thinking with strong business acumen
• Financial fluency and analytical rigor
• Executive storytelling & deck crafting excellence
• Stakeholder management and influencing skills
• Ability to operate at both strategic and operational levels
• Strong ownership, pace, and attention to detail

Success Profile
• Brings clarity to complexity and ensures no gaps in performance visibility
• Drives a culture of accountability, discipline, and outcomes
• Balances short-term delivery with long-term strategic priorities
 

Location:

DBS Asia Central

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time