0-2

Front Desk Agent

4/21/2026

The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and handling reservations. They also provide information about hotel services and collaborate with other departments to ensure guest satisfaction.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

TownePlace Suites Fort Mill at Carowinds Blvd offers you a seamless transition from home to hotel with fresh accommodations, free breakfast and a convenient location just off I-77 exit 90 at Carowinds Blvd. If business overlaps into your relaxation time, catch up at a spacious workstation with an ergonomic chair in your hotel suite. You can cook a wholesome, healthy meal in your fully equipped kitchen featuring a refrigerator, pantry, stove top and microwave. Get settled into your suite with a personalized closet solution by The Container Store. You can also enjoy premium movie channels on your 43-inch flat-panel TV. Refresh and unwind at our outdoor pool and patio offering two Weber grills, a beautiful fire pit and ample outdoor seating. Whether you're visiting for work or to take in the local area, know that TownPlace Suites Charlotte Fort Mill will be your home away from home.

About the Role

Description

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment.

Key Responsibilities:

- Greet and welcome guests upon arrival, ensuring a positive first impression

- Check guests in and out efficiently using the hotel management system

- Handle guest inquiries, requests, and complaints with professionalism and courtesy

- Manage reservations, cancellations, and modifications accurately

- Provide information about hotel amenities, local attractions, and services

- Maintain the cleanliness and organization of the front desk area

- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction

- Process payments and handle cash, credit, or debit transactions securely

- Follow all safety and security procedures to protect guests and staff

Requirements

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus

- Previous experience in customer service or front desk operations preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency with computer systems and reservation software

- Ability to remain calm and professional under pressure

- Flexibility to work various shifts, including evenings, weekends, and holidays

- A friendly, approachable attitude with a focus on guest satisfaction

Key Skills

Customer serviceCommunicationInterpersonal skillsOrganizational skillsMultitaskingComputer proficiencyReservation softwareCash handlingConflict resolutionProfessionalism