Technical Service Supervisor (Onsite)

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2025, Sika’s 33,700 employees generated annual sales of CHF 11.20 billion.

The position delivers technical expertise and on-site support to customers and internal teams, ensuring the effective application of Sika concrete solutions while enhancing product performance, customer satisfaction, and issue resolution. Additionally, the role coordinates closely with customers, Sales, and Technical Service teams on concreting schedules, plant and laboratory trials, and the management of on-site customer complaints.

Key Responsibilities

• Deliver technical training to customers and internal staff on the application and proper use of Sika products.
• Provide on-site technical support and guidance to Sales and Technical teams during project execution.
• Coordinate with customers to plan and conduct plant trials and laboratory tests at customer sites.
• Collaborate with Sales teams to investigate customer complaints, identify root causes of concrete-related issues, and propose effective solutions.
• Maintain accurate technical records, reports, and documentation in a timely manner.
• Ensure proper management, maintenance, and accountability of all Technical Department equipment.
• Safeguard the confidentiality of company business information, technical data, and documentation.
• Perform other tasks and responsibilities as assigned by the Concrete Technical Manager.

1. Bachelor degree in Chemistry, Material or equivalent
2. At least 3-year experience in the field of QA/QC in Civil construction or similar field
3. Good knowledge of concrete testing and construction materials
4. Conversant (especially good reading) in both English and Vietnamese.
5. Fluent in Microsoft Office.
6. Hard-working, reliable, working under pressure, organization skills, good communication skills.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.