Veterinary Community Outreach Specialist - Humane Colorado

Description

At Humane Colorado’s Community Veterinary Hospital, this role is more than a job, it is a chance to expand access to compassionate, high quality veterinary care for pets and the people who love them. Serving a diverse community, our hospital is on the front lines of keeping animals healthy, supporting families, and strengthening the human animal bond.

In this position, you will play a vital role in delivering essential services that remove barriers to care, from preventative medicine to critical treatments. You will collaborate with a mission driven team that believes every animal deserves care, regardless of circumstance, and every client deserves respect and empathy.

If you are driven by purpose and want your work to directly impact animal welfare and community well being, you will find meaningful, hands on opportunities to make a difference here, every single day.

Purpose of Position: The Outreach Specialist plays an integral role in providing access to preventative veterinary services in underserved communities. This position leads the strategy, planning and overall success of community vaccine clinics and associated outreach activities. 

Responsibilities: 

• Leads the planning, coordination, marketing, and evaluation of all community outreach events in underserved communities in the metro Denver area. These events are majority vaccine clinics, but also include wellness clinics, residential center visits and tabling events. 
• Works in partnership with the Vaccine Clinic Coordinator to ensure readiness for each event. This includes, but is not limited to, transportation, supplies, set up and break down. 
• Actively participates in clinic operations, including registering clients, assisting with pet restraint, and processing client check-out. 
• Provides on-site leadership and supervision to staff and volunteers, ensuring clinics operate efficiently and effectively. This may include conflict resolution, client de-escalation, and adapting operations due to unexpected challenges (e.g. staffing shortages, weather). 
• Ensures clinics deliver exceptional, equitable client service to diverse communities.  
• Oversees administrative functions, including staff and volunteer scheduling, appointment scheduling, reporting (e.g. demographics, outcomes) and financial reconciliation processes. 
• Develops and delivers training programs for staff and volunteers. 
• Maintains accountability for clinic supplies, equipment, and vehicles. 
• Develops client education about pet care and connects clients to additional services within Humane Colorado as needed. 
• Participates in stocking and unstocking of company vehicle(s) before and after events.  
• Leads continuous improvement initiatives to improve processes and procedures, including safety plans, client services, and event workflow and efficiency.
• Builds and maintains community partnerships and expand outreach efforts.   
• Partners with veterinarians on-site to support clinic flow and respond to emergencies for staff/volunteer injuries or pet vaccine reactions. 

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns. 

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources. 

Organizational Key Competencies

• Job Knowledge 
• Excellence 
• Adapting to Change / Agility 
• Dependability 
• People Care 

Position Core Competencies 

• Analytical Thinking 
• Conflict Management  
• Project Management 
• Strategic Thinking 
• Cultural humility and competency 

Supervisory or Managerial Responsibility

• Volunteers 
• Provides direction to staff and volunteers at events 

Travel 

• This position requires driving of a company vehicle (sprinter van) to and from events. Training will be provided upon hire. 
• Travel is typically within Denver Metro area with occasional excursions into rural areas 

 Schedule: Full-time role consisting of four 10-hour shifts per week, including a required Saturday shift.

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts (FSA)
• Life and Short-Term Disability Insurance 
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• 401(k) with matching
• Sabbatical program
• Employee Assistance Program (EAP) 
• And more!

Work Conditions and Physical Requirements

Work performed in hospital, office setting, within communities, and outdoors. Work may be performed outside at times in cold, snowy, rainy or hot conditions. Work is performed standing, sitting, and/or walking. Requires the ability to lift, carry, push or pull up to 50 pounds with reasonable accommodation. Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require bending, stooping, standing, climbing stairs, and walking. 

Posting will remain open until filled, with a minimum posting period of 5 days. 

Requirements

Position Qualifications

Knowledge/Skills/Abilities 

• Exceptional customer service skills 
• Ability to effectively communicate in oral and written form 
• Highly organized with above average time management skills 
• Ability to work with individuals from diverse backgrounds and experiences 
• Proficiency in Microsoft Office programs 
• Ability to work independently with minimal supervision 
• High attention to detail 

Required 

• Education: High School Diploma or equivalent experience 
• Work Experience: Two years of customer service experience and one year of experience coordinating community events and/or community relations 
• Special Training, Certification or Licensure: Valid driver’s license with insurable driving record 

Desired 

• Bilingual fluency in both English and Spanish 
• Experience working as a veterinary technician or veterinary assistant  
• Experience working with veterinary practice management software systems