Clinical Success Manager
4/21/2026
The Clinical Success Manager will partner with dentists and labs to drive the adoption of digital denture workflows and provide clinical guidance. They are responsible for onboarding customers, resolving clinical escalations, and ensuring long-term customer success and retention.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Description
Overview
AvaDent is redefining digital dentistry and full-arch prosthetics. We are seeking a Clinical Success Manager – Digital Enablement to partner with customers and drive adoption, clinical success, and long-term growth across an assigned region.
What You’ll Do
· Serve as the primary clinical partner for dentists, prosthodontists, and labs
· Lead onboarding, training, and adoption of digital denture workflows
· Provide clinical guidance on treatment planning, scanning, and prosthetic design
· Support customers chairside, remotely, and virtually
· Drive customer success, satisfaction, and retention
· Resolve cases including remakes and clinical escalations
· Identify workflow gaps and recommend improvements
Activity Expectations
· Consistent outbound engagement with assigned customers
· Weekly proactive calls and workflow assessments
· Ongoing tracking of customer experience and adoption
Why AvaDent
· Leader in digital dentures and full-arch solutions
· High-impact role with ownership and decision-making authority
· Opportunity to drive digital transformation
· Collaborative and innovation-driven environment
Requirements
What You Bring
· Strong clinical background in dentures, prosthodontics, or implant dentistry
· Experience with digital workflows (IOS, CAD/CAM preferred)
· Ability to train and build relationships
· Customer-first mindset with strong problem-solving skills
· Willingness to travel within region
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