Customer Support Representative (Remote)

Customer Support Coordinator (Remote)

Overview

We are seeking a Customer Support Coordinator to assist clients with inquiries, research options, and coordinate service details. In this role, you will provide support to individuals and families by helping organize and manage planning requests while ensuring clear communication and a positive overall experience.

The position involves responding to client questions, reviewing available options, and assisting with coordination of services based on client preferences and timelines. Strong attention to detail and the ability to manage multiple requests are important for success in this role.

This is a remote position with structured onboarding and access to tools and resources. Candidates should be comfortable working independently while maintaining consistent communication and organization.

Key Responsibilities

• Respond to client inquiries and provide timely, clear communication
• Assist with researching options based on client preferences and needs
• Coordinate service details and maintain accurate records
• Review confirmations and ensure information accuracy
• Manage multiple client requests and timelines efficiently
• Provide follow-up support and assist with updates as needed

Qualifications

• Strong communication and interpersonal skills
• Customer service or support experience preferred
• Ability to stay organized and manage multiple tasks
• Comfortable working independently in a remote environment
• Basic computer and online system proficiency
• Detail-oriented with a focus on accuracy
• Must be 18 years of age or older and authorized to work in the United States

What We Offer

• Remote work environment
• Structured onboarding and training resources
• Access to internal tools and support systems
• Ongoing team support and collaboration
• Opportunities to build coordination and customer service skills

Schedule

Flexible schedule within a remote work environment

Eligibility

Applicants must be authorized to work in the United States.