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Customer Service Associate

4/22/2026

The Customer Care Associate will provide exceptional service by assisting patients with prescription pickups and managing cash register transactions. They are also responsible for maintaining a clean, organized pharmacy environment and ensuring accurate patient records.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

We're on a mission to improve healthcare. At Sona, our patients are more than medications. They’re people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls. When we hire people to join our team, we ask one question: do you have what it takes to be that "someone'? We can only accomplish our mission when we hire the right people. The right people for the Sona team have key emotional skills that can’t be taught: Optimism: working in a pharmacy can be challenging so the ability to see the positives is necessary Curiosity: how can we do things better for patients and for our team? We look for people who naturally want to answer that question every day Drive: a natural desire to do even the most basic task as well as it can be done Empathy: the ability to understand where patients’ perspective and the desire to help them accomplish their needs Introspection: insight on how you’re feeling, both outside of and at work, help you and your team take care of patients to the best of our abilities We believe that these qualities are innate, while technical skills can be taught.

About the Role

Description

We Are Looking For

A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.

Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
Ensure the register balances after cash, check, and credit transactions
Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

Optimism
Curiosity to Learn
Drive to Improve
Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

Willingness to go above and beyond
Exceptional customer service skills
Cashier's experience in a community pharmacy is preferred
Attention to detail and ability to work in a fast-paced environment
Excellent communication skills
Understanding of over-the-counter products and pharmacy operations

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.

Key Skills

Customer ServiceCashieringCommunicationAttention To DetailInventory MaintenanceHIPAA CompliancePharmacy OperationsRetail StockingEmpathyOptimism