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Department Coordinator

4/22/2026

The Department Coordinator is responsible for scheduling technicians, managing service tickets, and ensuring customer billing and documentation requirements are met. They also assist with technical troubleshooting and provide necessary work orders to the warehouse team.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

The DH Pace Company, Inc. offers a complete range of door and door related products and services for both new construction projects and existing facilities. The Company currently operates under the Overhead Door™ Ribbon brand name in numerous markets across the United States. This relationship as an authorized distributor partner with Overhead Door™ Corporation goes back to 1926. The Company markets certain products and services under DH Pace brand names, including: DH Pace Door Services, DH Pace Systems Integration, DH Pace Construction Services, and the DH Pace Facilities Group. Each office includes a large service department that offers preventive maintenance programs and emergency service capability 24 hours a day, 7 days a week, 365 days a year. At DH Pace we feel a deep responsibility to build a strong company for our customers, our employees, our shareholders, and for the communities we serve. In 2010, we re-energized our long-standing tradition of community involvement by reaffirming our commitment to investing a portion of our resources towards making a positive difference in the lives of others including: customers, employees, community service, environmental sustainability, and governance practices. OUR BUSINESS MISSION STATEMENT To enhance the lives of people by improving the safety, security, convenience, and aesthetics of the buildings where they live, work, and play.

About the Role

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100^th anniversary in business.

Overhead Door Company of Albuquerque™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator who will effectively coordinate field employees in Albuquerque, NM. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Ensuring customer COD payments are collected prior to job completion
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned

Job Qualifications:

Experience using Microsoft Office Suite
Experience in a dispatch or other high volume administration field is a plus
Must have excellent communication skills and focused on customer service
Must have good time management skills, be organized and the ability to multi-task
Represent the company in a professional manner

#PaceID2

What We Offer

Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Key Skills

DispatchingSchedulingCustomer serviceTime managementMicrosoft Office SuiteAdministrative supportBillingTroubleshootingInventory managementCommunication skillsMulti-taskingOrganization