Customer Service Representative (Full-time)

Description

The Village of Mount Prospect, Illinois, population 56,852 is located along Metra’s Union Pacific Northwest Line, 23 miles from downtown Chicago and five miles north of O’Hare International Airport. The Village’s Finance Department is seeking qualified applicants for the position of Customer Service Representative. Someone who models customer service best practices that include offering friendly, courteous and efficient service in the delivery of a high quality customer experience. 

This position participates in the day-to-day operations of the Finance Department’s Customer Service Division; has considerable contact with the general public; provides counter service and general office support; answers Village’s main telephone line and routes calls to appropriate individuals and/or departments, or provides information and assistance; responds to verbal and written inquiries and correspondence; sorts incoming mail and processes outgoing mail for all departments; processes payments for utilities, citations, municipal taxes, and miscellaneous receivables; balances cash drawers and prepares bank deposits, reviews and approves revenue collections batches for all departments; enters escrow payments; performs miscellaneous billings; processes bills for payment; issues real estate transfer stamps; responds to FOIA requests; tracks tax submittals; performs data entry and electronic filing.

Requirements

Qualifications

High school diploma or equivalent. Must be at least 18 years of age. Excellent public service skills; bilingual skills a plus. At least 1 year of direct customer service experience preferred.

Compensation and Hours

This position is FLSA non-exempt. This is a full-time, 37.5 hour per week position with an excellent benefits package, including health and life insurance, IMRF pension, 457 retirement plan, vacation time, personal time, paid holidays, and sick days. The starting salary range for this position is $56,524-$58,500 when annualized, depending on qualifications. A complete job description is available by clicking here. 

Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Consistent and regular attendance is essential for successfully completing the duties of this position.  

Position will remain open to the first 100 submissions. Please contact Claire Wheatley, Customer Service Supervisor, with any questions regarding the position at 847-818-5284. 

The Village of Mount Prospect is an Equal Opportunity Employer and strives to be a welcoming and inclusive place for all. People of diverse backgrounds, veterans and those with disabilities are encouraged to apply.