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Part-Time Customer Operations Specialist

4/23/2026

The specialist will manage customer communications via phone and email while scheduling appointments and coordinating with field technicians. They will also provide administrative support and utilize AI tools to streamline daily operations.

Salary

16 - 18 USD

Working Hours

20 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Streamline Services is a fourth generation family-owned plumbing company that began in the early 1920s. We have a passion for what we do and our owner Bob Sweet has been in the trade business for a very long time. Here at Streamline, we strive to bring you happiness for you and your home. The relationships we cultivate and develop amongst ourselves and with customers is something we pride ourselves with every day. We are constantly educating ourselves in order to communicate with clients and customers on their home and don’t talk at you at a technical level when solving your problems. Rather, we enjoy solving problems for you and talk to you as a person.

About the Role

Description

Streamline Services, a leading HVAC, Plumbing, and Electrical company in Durham, NC, is looking for a part-time Customer Operations Specialist to join our growing team! If you're a motivated, organized, and positive individual with a passion for helping people, we want to meet you!

What You'll Do:

Be the first friendly voice our customers hear via phone, email, and online.
Schedule appointments and provide information about our services.
Help convert leads into booked services.
Manage and prioritize technician schedules.
Collaborate with field staff and customers for smooth job execution.
Provide administrative support to keep things running smoothly.
Utilize AI technology and office tools to streamline operations.

Your Schedule:

Monday- Friday
11:00 AM- 3:00 PM
In Office, Durham

Requirements

What You Need:

1+ year of experience in a customer-facing role (Dispatching a plus!)
High school diploma or equivalent.
Strong organizational and multitasking skills.
Excellent verbal and written communication.
Positive, calm, and helpful demeanor in fast-paced situations.
Proficient with standard office software and experience using AI tools.
A team player eager to learn and grow!

Why Join Streamline Services?

Training and Growth Opportunities
Employee Appreciation Activities & Events
A supportive team focused on celebrating success!

Streamline Services is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Key Skills

Customer serviceDispatchingSchedulingCommunicationMultitaskingOrganizational skillsAI toolsOffice softwareAdministrative supportLead conversion