FULL_TIME

VP, Client Solutions Manager, Wealth Management Operations, CBWMO, Group COO

4/23/2026

The Client Solutions Manager supports the front office by managing complex client needs and ensuring seamless service delivery for high-net-worth individuals. This role involves overseeing end-to-end operational processes, coordinating bespoke solutions, and maintaining strict adherence to regulatory standards.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

About the Role

Business Functions
The Client Service Manager in Wealth Management Operations is instrumental in supporting the front office to deliver exceptional, personalized service to high-net-worth and bespoke clients. This role serves as a crucial link between clients, relationship managers, and operational teams to ensure seamless client experiences and effective management of complex client needs.

Responsibilities

Client Relationship Support:

Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses.
Assist relationship managers in onboarding new clients, including KYC, account
setup, and documentation.
Proactively manage ongoing client requests and resolve service issues with a client centric approach.

Bespoke Service Delivery:

Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.
Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.

Operational Excellence:

Oversee the end-to-end client service process, ensuring adherence to regulatory
standards and internal policies.
Monitor and track service delivery metrics, identifying areas for process improvement.
Ensure all client documentation and records are accurate and up-to-date.

Front Office Support:

Assist front office teams with client meeting preparation, follow-ups, and execution of agreed actions.
Provide training and guidance to junior team members on client service best practices.

Requirement

Bachelor’s degree in finance, business, or a related field.
10+ years of experience in client service or operations within wealth management or private banking.
Practical experience and knowledge of Private Banking products and services,
demonstrating a deep understanding of client needs within this specialized area.
Strong understanding of financial products, investment vehicles, and regulatory
frameworks.
Excellent communication and interpersonal skills, with a client-focused mindset.
Ability to manage multiple priorities and deliver under pressure.
High attention to detail and problem-solving abilities.
Proficiency in CRM and wealth management platforms.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

Key Skills

Wealth managementPrivate bankingClient relationship managementOperations managementKYCAccount setupFinancial productsInvestment vehiclesRegulatory frameworksCRMProcess improvementClient serviceCommunicationProblem-solvingAttention to detailTeam leadership

VP, Client Solutions Manager, Wealth Management Operations, CBWMO, Group COO

Responsibilities

Client Relationship Support:

Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses.

Assist relationship managers in onboarding new clients, including KYC, account setup, and documentation.

Proactively manage ongoing client requests and resolve service issues with a client centric approach.

Bespoke Service Delivery:

Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.

Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.

Operational Excellence:

Oversee the end-to-end client service process, ensuring adherence to regulatory standards and internal policies.

Monitor and track service delivery metrics, identifying areas for process improvement.

Ensure all client documentation and records are accurate and up-to-date.

Front Office Support:

Assist front office teams with client meeting preparation, follow-ups, and execution of agreed actions.

Provide training and guidance to junior team members on client service best practices.

Requirement

Bachelor’s degree in finance, business, or a related field.

10+ years of experience in client service or operations within wealth management or private banking.

Practical experience and knowledge of Private Banking products and services, demonstrating a deep understanding of client needs within this specialized area.

Strong understanding of financial products, investment vehicles, and regulatory frameworks.

Excellent communication and interpersonal skills, with a client-focused mindset.

Ability to manage multiple priorities and deliver under pressure.

High attention to detail and problem-solving abilities.

Proficiency in CRM and wealth management platforms.

Assist relationship managers in onboarding new clients, including KYC, account
setup, and documentation.

Oversee the end-to-end client service process, ensuring adherence to regulatory
standards and internal policies.

Practical experience and knowledge of Private Banking products and services,
demonstrating a deep understanding of client needs within this specialized area.

Strong understanding of financial products, investment vehicles, and regulatory
frameworks.