Service Manager

Description

Mercedes-Benz | Sprinter Van | Luxury & Hospitality | B2B | Vancouver, WA

This is more than a management role — it's the opportunity to build a world-class service operation from the ground up. As our founding Service Manager, you'll have the rare chance to establish the culture, standards, workflows, and team that will define Mercedes-Benz service in the Vancouver/Portland market for years to come. We're looking for a proven leader who combines technical knowledge, operational excellence, and a genuine passion for the client experience.

ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER

The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in August 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership — we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest.

This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold — you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors.

At our Van Center, hospitality is a core value — not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market.

WHAT YOU'LL DO

• Lead, recruit, and develop the full service department team including technicians, service advisors, and support staff

• Establish service department processes, workflows, and standards from pre-opening through launch and beyond

• Drive achievement of key service metrics: revenue, gross profit, technician efficiency, CSI scores, and service retention

• Maintain compliance with Mercedes-Benz brand standards, warranty processes, and certification requirements

• Manage scheduling, parts coordination, and shop capacity to maximize throughput and minimize client wait times

• Serve as the escalation point for complex client concerns, resolving issues with empathy and professionalism

• Collaborate with the Parts Manager to ensure seamless parts availability and minimize repair cycle times

• Prepare and manage the service department budget and monitor financial performance

• Build a culture grounded in hospitality, accountability, and continuous improvement

WHAT WE'RE LOOKING FOR

• 5+ years of automotive service management experience, preferably in a dealership environment

• Proven track record of building and leading high-performing service teams

• Deep understanding of service department financials and key performance metrics

• Mercedes-Benz or luxury/European brand experience strongly preferred

• Strong operational and organizational skills with the ability to build systems from scratch

• Hospitality mindset: you set the tone for how every client and team member is treated

• Excellent communication and conflict-resolution skills

• Valid driver's license with clean record

COMPENSATION & STRUCTURE

• Competitive base salary commensurate with experience

• Performance bonus tied to department revenue, gross profit, and CSI results

• Leadership role in a brand-new facility with significant growth potential

WHY JOIN OUR FOUNDING TEAM?

• Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation

• Represent one of the world's most iconic luxury brands

• Competitive compensation package with performance-based incentives

• Manufacturer-supported training and Mercedes-Benz certification opportunities

• Collaborative, hospitality-first culture where your contributions are seen and valued

• Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors

• Full benefits package including medical, dental, vision, and paid time off

• Career growth potential as the business grows and scales

VIDEO UPDATES

--- Big things are happening in the Sprinter world!

--- NEW Mercedes-Benz Van Center of Vancouver!