On-Site Administrative Assistant

Description

On-Site Administrative Assistant

Cadden Community Management
Green Valley AZ | Full-Time | On-Site

Salary

$45,000/ yr 

Job Summary

Cadden Community Management is seeking a professional, detail-oriented On-Site Community Support Specialist / Administrative Assistant to support the daily operations of a homeowners association community. This role serves as the front line for resident interaction, administrative coordination, and office organization.

The ideal candidate is highly organized, customer-service driven, and confident managing multiple priorities in a fast-paced, on-site environment.

Key Responsibilities

Resident & Customer Service Support

• Serve as the primary point of contact for homeowners, residents, and vendors 
• Respond to phone calls, emails, and in-person inquiries professionally and promptly 
• Assist residents with questions related to their community, accounts, and requests 
• Support positive community relationships through responsive, solution-oriented service 

Administrative & Office Support

• Provide administrative support to the Community Manager and on-site team 
• Maintain organized electronic and physical records for the association 
• Assist with preparing meeting materials, notices, and correspondence 
• Coordinate scheduling, appointments, and on-site activities 

HOA Operations Support

• Process and track homeowner requests, architectural submissions, and work orders 
• Assist with compliance tracking and documentation 
• Support billing inquiries and coordination with accounting as needed 
• Ensure accurate data entry and recordkeeping in management systems 

Systems & Technology

• Utilize CRM and property management software (Vantaca or similar systems) 
• Maintain accurate, real-time updates on homeowner communications and tasks 
• Learn and adapt to new systems and processes as needed 

Community Engagement & Relationship Building

• Serve as a professional and approachable point of contact for homeowners and board members 
• Build and maintain positive working relationships within the assigned community 
• Represent Cadden Community Management by consistently upholding core values through responsiveness, professionalism, and follow-through in all community interactions 
• Support a culture of accountability, clear communication, and service excellence

Requirements

Qualifications

• 1–3 years of administrative, customer service, or office support experience 
• Strong organizational and multitasking skills 
• Excellent verbal and written communication skills 
• Proficient in Microsoft Office (Outlook, Word, Excel)      
• Comfortable learning new software systems (experience with CRM or property management software is a plus) 
• Professional demeanor with strong customer service focus 

Preferred Experience

• HOA, property management, or real estate experience 
• Experience working in an on-site or front office environment 
• Familiarity with homeowner communications and community operations 

Benefits

• Medical, Dental, Vision Plans
• Pet Insurance
• Supplemental Insurance (Short-Term Disability, Life, etc.)
• Paid Time Off (PTO)
• Paid Bereavement Leave
• Military Leave
• Jury Duty Pay
• Community Service / Volunteer Paid Days
• Costco Membership
• Employee Recognition Program 

Why Join Cadden?

• Be part of a company focused on service excellence and community impact 
• Work directly with residents and make a visible difference in the community 
• Join a team that values accountability, adaptability, and engagement