Production Technician | Team Lead | Electropolish

Description

Summary | Objective

The Team Lead in the Electropolish Department supports production operations by guiding, training, and supporting team members on the production floor. This role helps ensure work is completed safely, efficiently, and to quality standards while supporting the Department Manager in meeting departmental objectives.

Key Accountabilities | RESULTS EXPECTED TO ACHIEVE

• Meet or exceed organizational goals for safety, quality, cost, and delivery 
• Knowledge expert on processes of services offered in the department
• Training new and existing employees to meet or exceed production requirements
• Ambassador for the organization’s attendance and performance policy 

Key Responsibilities | TASKS YOU DO TO ACHIEVE THE ACCOUNTABILTIES 

People:

• Ensure company standards for safety, quality, and customer satisfaction are met or exceeded
• Assist the Department Manager with leading, developing, directing, and coaching team members
• Identify, address, and document performance issues as they arise; escalate to the Department Manager as appropriate
• Write and deliver annual performance reviews for department team members
• Provide timely recognition for strong performance and positive contributions
• Train team members on parts, processes, and techniques to ensure quality and production rate expectations are met
• Build and maintain professional, productive working relationships within the department
• Keep team members productive and engaged to minimize unnecessary downtime

Safety: 

• Perform routine safety walks and correct identified issues
• Maintain housekeeping standards and ensure the production floor is tour-ready by identifying and correcting safety hazards and keeping work areas clean and organized
• Ensure compliance with all safety procedures, including proper use of Personal Protective Equipment (PPE) such as safety glasses, gloves, respirators, or other required equipment
• Monitor and ensure compliance with safety systems and documentation, including:
• TrueChem monitoring (tank temperatures, pH readings, chemical additions, tank maintenance)
• Hoist inspections, containment pans, airline inspections, and related documentation

Production:

• Lead the Electropolish Department in the absence of the Department Manager
• Maintain the 75/25 work allocation (75% production, 25% administrative/other duties)
• Operate and remain fully trained on all Electropolish department lines and equipment 
• Perform job setups to minimize downtime and ensure smooth production flow
• Ensure all tools, materials, and resources are available at the start of each job
• Build and maintain production loads to keep work continuous for the team
• Delegate jobs, print reports, and prepare paperwork to support efficient execution of production plans
• Perform hourly check-ins with team members to ensure work is progressing accurately, timely, and at expected rates
• Verify weekly that team members understand their production rates and provide feedback on improvement expectations
• Monitor each step of the production process to ensure quality standards are met
• Create production schedules for the department as needed
• Assist with quoting, pricing approvals, and quoting tasks in the absence of the Department Manager
• Operate a forklift to move production materials and other necessary items
• Use computer systems daily to print paperwork, labels, reports, and production documentation
• Communicate with other departments throughout the workday to support workflow and resolve issues
• Identify and communicate required maintenance or repair needs to the Department Manager

Quality:

• Create and develop first articles from initial concept through final production
• Develop, finalize, audit, and continuously update new and existing process cards
• Validate that jobs are set up correctly to ensure successful execution by team members
• Verify team members are following process cards accurately, including highlighting and procedural requirements
• Review and audit process cards for completeness and ensure errors are corrected
• Update production rates, identify discrepancies, and close gaps as needed
• Review corrective actions daily and ensure follow-through within the department
• Visually inspect team output to ensure quality standards are consistently met
• Perform final quality sign-off on job trackers confirming all quality requirements have been satisfied
• Communicate with the Quality Department on quality-related matters
• Communicate with customers as needed and occasionally meet with customers to address needs or resolve issues

Requirements

Qualities for Success

• Demonstrates Arrow Finishing Core Values
• High school diploma or GED equivalent
• Must be a Citizen of the United States of America or have a current Green Card
• Must be able to work a minimum of 40 hours per week
• Accountable for working independently 
• Able to make proper decisions 
• Strong leadership/supervisory skills
• General knowledge of Electropolish terminology
• Strong attention to detail to ensure safety and quality
• General computer skills and the ability to work with basic computer programs
• Ability to balance workload effectively and stay organized
• Strong basic math skills
• Ability to read and understand processes, procedures, and instructions
• Ability to work and collaborate with others respectfully and professionally
• Ability to be dependable and punctual, work overtime as needed

Physical Requirements

• Lift up to 20 lbs. regularly and up to 50 lbs. on occasion 
• Ability to use hand tools requiring using fine dexterity and precision 
• Standing, sitting, walking, stooping, and bending for 8 hours as the position requires
• Ability to withstand occasional odors 

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Work Environment

This position location is on the production floor. While performing the duties of this job, the team member may work near moving mechanical parts and could be exposed to chemical or electrical shock risk.  The team member is occasionally exposed to fumes or airborne particles, extreme heat, and noise levels that are typically moderate.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Personal Protective Equipment Required

• Eye protection 
• Steel toe or composite toe shoes 
• Ear protection (job specific)
• Gloves (job specific)
• Face shield or face mask
• Other PPE as required 

We are proud to offer a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees and their families. At Arrow Finishing, our commitment to our team is rooted in our five core values of People, Excellence, Integrity, Communication, and Innovation. Become part of a team where our values shape every action and decision. Experience a workplace dedicated to your growth, well-being, and success. Join Arrow Finishing and make a meaningful impact today!

Medical Benefits

• Medica Passport Choice Network

• Medica Elect Network

• Medica VantagePlus Network

Health Savings Account (HSA)

• Administered by Alerus: Save pre-tax money for medical expenses.

• Annual Company Contribution

• Wellness Incentives: Earn up to $75 per month for meeting wellness goals, up to $900 a year.

Dental & Vision Benefits

• Dental Insurance

o Employer Paid

• Voluntary Vision Insurance

o Employee Paid

Income Protection

• Life Insurance: A basic life insurance policy is provided to employees at no cost in the amount of $50,000, with an option to purchase additional coverage.

• Short-term Disability Insurance: Coverage to protect your income during illness or injury for up to 12 weeks at 60% of your income, employee-paid.

• Long-term Disability Insurance: Coverage to protect your income during illness or injury for the period following 12 weeks at 60% of your income, employer-paid.

Additional Voluntary Benefits

• Accident, Critical Illness, and Hospital Insurance: Supplemental coverage for unexpected events.

• Whole Life with Long-Term Care: Coverage that combines life insurance with long-term care benefits.

• Pet Insurance: Coverage for your furry family members.

Financial Security

• 401(K) Retirement Plan: Save for your future with company match contributions. Arrow Finishing contributes to a Safe Harbor match of 100% of the first 3%, and 50% up to 2%.

• Limited Flexible Spending Account (FSA): Set aside pre-tax money for dental, vision, and dependent care expenses.

Paid Time Accrued (PTA)

• Generous Time Off: Accumulate paid time off based on years of service, starting the first week of employment. Newly hired employees accumulate 80 hours in their first year.

• 8 paid company holidays.

Wellness Programs

• Medica Value Adds: Access to wellness resources and programs to support a healthy lifestyle.

• My Health Rewards: Earn rewards for participating in health and wellness activities.

Employee Assistance Program Milestone Anniversary Awards

• Receive a bonus for achieving anniversary milestones; bonuses range from $100 to $5,000.

Educational Assistance

• Up to $5,250 a year towards education supporting your role.

Payroll

• Pay occurs every week on Thursdays.

Eligibility

• Full-Time Employees: Benefits are available to full-time employees working 30 hours or more per week.

• Family Coverage: Options to cover your spouse and dependent children under age 26.

This position will remain open for applicant consideration until May 8, 2026, unless stated otherwise.