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Service Writer

4/24/2026

The Service Writer is responsible for generating service revenue and scheduling timely repairs for rental and customer equipment. They must also coordinate work schedules, manage technician productivity, and ensure a clean and orderly shop environment.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Curtis Lane Equipment is an authorized Bobcat® dealer serving North Carolina, Virginia, and Delaware with 10 full-service locations. We offer sales, rental, parts, and service of all Bobcat machines. We realize that it is our job to make your uptime more efficient and it is our mission to provide our customers with outstanding service. From the initial sales consultation to the lifetime care of your machine, our knowledgeable and experienced staff strive to provide industry leading customer service to ensure long, reliable equipment performance. We continuously seek to achieve long-term customer satisfaction by providing the highest quality commercial construction and agricultural products, a quick service response, and value-added products and services that will keep you working, worry free.

About the Role

Description

We need your education, experience and skills to complete our team! When you join our team, you will receive competitive pay, benefits after 90 days, weekends off, paid holidays, paid time off, employee discounts and more!

RESPONSIBILITIES:

Generate service revenue
Schedule and track timely repairs for rental and customer equipment
Coordinate work schedules and maintain proper accounting of service technician productivity
Effectively delegate tasks and responsibilities
Give clear concise direction w/expectations
Enforce a clean and orderly work environment in the shop and yard
Promote and enforce company policies
Promote teamwork between departments and throughout the organization
Efficient and responsible use of email and management system
Maintain an organized electronic filing system
Proficiency with OEM information systems
Has a good understanding of product maintenance requirements and typical repairs

Requirements

Minimum of 1 year service and maintenance experience
Effective communication skills – both written and oral
Good conflict resolution skills
An understanding of business management

Key Skills

Service revenue generationEquipment schedulingRepair trackingTeam coordinationTask delegationConflict resolutionBusiness managementElectronic filingOEM information systemsProduct maintenanceCommunication skillsPolicy enforcement