Branch Manager

Description

Metro Fire + Security has been serving Arizona since 1972.  We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas.  We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. 

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture with room to grow.

The Branch Manager is responsible for, managing, training, and implementing all functions as they relate to effectiveness and profitability of all personnel in the El Paso division. Implement quality assurance programs to continuously improve customer satisfaction and provide a high level of customer service. Work with other managers, sales, technicians and other personnel as required to assure division profitability.

Responsibilities 

Attend manager meetings and be prepared to talk about the status and needs of your division/ team

Review weekly and monthly revenue/ margin goals and consistently maximize productivity of assigned field personnel

Demonstrate a positive, professional, helpful attitude to all internal and external customers

Actively participate in quickly resolving customer issues

Hire, train, coach, discipline and/ or terminate employees

Effectively establish and communicate expectations with employees

Provide and ensure annual performance reviews are held with employees

Update/ disseminate new policies and procedures

Conduct meetings with techs and office personnel 

Set and maintain standards for quality and accuracy for work performed by the technicians

Conduct Technical and Safety training for the development of technicians and shop personnel

Communicate with estimators to review deficiencies in reports and correct errors

Regularly check-in with employees to ensure employees are heard, motivated, and performing according to company standards

Implement and manage the roll-out of new programs and/ or software

Promote safety standards (i.e., toolbox talks, safety and training, certification, etc.)

Communicate company policies and procedures to encourage understanding and compliance daily

Perform additional duties as required

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, as required by management.

· Ensure proper management of accounts by verifying costs, technician hours, and parts used in servicing for accuracy.

· Responsible for increasing service revenue for existing accounts with service personnel.

· Evaluate direct labor costs to maintain expected gross profit margins.

· Ensure technicians have all appropriate tools, paperwork and training to perform their job on a daily basis.

· Technical assistance to customers, technicians, and sales.

· Compare actual hours to estimated hours on projects and review discrepancies with appropriate personnel and make recommendations/implementation of new procedures as required.

· Train technicians on department procedures, code and product updates.

· Review and approve payroll of technicians and shop personnel on a weekly basis.

Requirements

Valid Driver’s License

10+ years prior work experience

Prior experience working in fire protection

Prior management experience

Excellent verbal and written communication skills

Strong leadership skills

Desire and ability to work effectively as part of a team

Knowledge of fire systems and tools

Organized, systematic and adherent to deadlines

Excellent judgement and analysis skills

Preferred

Knowledge working in ProfitZoom, Building Reports, and Paylocity

RME-I License 

FEL-B License

FEL - K License

FAL License

Foam systems

Pre-action sprinkler systems

Gas suppression systems – CO2 

Annual Fire Pump Testing, Analyzing test results

Special suppression – Halon, FM 200, Nitrogen

Emergency Responder Radio Communication Systems (ERRC) holding FCC license 

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

Matching 401K