Patient AR Representative

Description

Do you excel on the phone, enjoy helping people resolve their accounts, and take pride in achieving results? If you’re motivated, ambitious, and success-driven, join us at BetterNight!

BetterNight is a professional medical service and supply company, focused on sleep & sleep therapy. Our focus is on diagnosis of sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

SUMMARY

This position is responsible for reviewing patient accounts, contacting patients to collect debt within the billing software (Brightree). The expectation of this position is to provide a first-class service experience, with every patient/physician interaction. 

CORE RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for all patient related billing and collecting
• Understand and can explain EOB (explanation of benefits) to patients and internal staff
• Assists internal staff, referral sources and patients with billing issues
• Consistently meets department expectations and KPI’s regarding all Billing
• Maintains a positive attitude and continually works toward process improvements while building and maintaining positive working relationships between  other departments and outside customers
• Responsible for keeping all patient details and information orderly, confidential, current and HIPAA compliant at all times
• Must be knowledgeable about Patient Rights and Responsibilities
• Work mandatory overtime as scheduled
• Other duties and projects may be assigned

QUALIFICATIONS & SKILLS

• HS diploma or equivalent required
• Experience must be 2-3 + years in billing and/or collections for healthcare
• DME (Durable Medical Equipment) experience preferred
• Knowledge of Brightree computer system preferred
• Strong commitment to patient care, customer service, friendly, helpful and caring nature is required
• Knowledge of all commercial, government, managed care, and federal health insurance plans
• Strong oral and written communication and problem-solving skills.
• Ability to interface with all level of employees (peers to senior management) and vendors in a polite and professional manner
• Ability to read, analyze, and interpret contracts & technical procedures
• Bilingual/Spanish preferred
• Must be able to work standard business hours in Pacific Standard Time Zone (California time). Shifts will be assigned in Pacific Standard Time (PST) Zone.  

Medical, Dental, Vision, 401k, Sick, Holiday & Vacation time off

$18.00 - $20.00 / hour DOE 

BetterNight is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).

Requirements