Operations Manager, Facilities Management

Location: Toronto, ON (with national travel)
Reports to: General Manager, Facilities Management

About the Role

Strathmore Landscape Contractors is hiring an Operations Manager to lead the day-to-day execution of our national Facilities Management operations, including snow removal and landscape maintenance across a portfolio of commercial sites.

You will lead a team of Area Managers and work closely with our vendor partner network to deliver consistent, high-quality service to major commercial clients.

This is a leadership role for someone who knows the industry. The ideal candidate has experience managing snow or landscape operations, understands the demands of maintaining commercial sites through Canadian winters, and brings credibility with both field teams and vendor partners.

Responsibilities

• Lead and develop a team of Area Managers across a national portfolio
• Provide operational support and coaching to field teams, including during active winter events
• Manage vendor partner performance through site visits, data analysis, and direct engagement
• Own the operational reporting cycle, including performance tracking, vendor scorecards, and billing oversight
• Lead client meetings, including pre-season planning, post-event reviews, and escalations
• Drive continuous improvement in field processes, safety, and service quality
• Collaborate with Account Management and senior leadership on client relationships and growth initiatives
• Ensure compliance with safety regulations, company policies, and client requirements

Requirements

• Minimum 5 years of management experience
• At least 2 years in snow removal, landscape maintenance, or commercial facilities management
• Experience managing field supervisors or team leads
• Strong operational judgment backed by hands-on industry experience
• Comfortable working with data, including performance reports, billing, and operational metrics
• Clear and professional communication skills in English
• Valid driver’s license with a clean record
• Valid passport with the ability to travel to the United States

Travel & Schedule

Travel is primarily within Ontario, with periodic travel across Canada. Winter travel is heavier (approximately 50–60%), with a lighter schedule in the summer (30–50%). This role includes on-call responsibilities during winter months, particularly during active snow events.

About Strathmore

Strathmore is known for maintaining properties to the highest standards while ensuring our clients’ operational, strategic, and financial objectives are consistently met or exceeded. Our portfolio management approach provides property managers with clear answers and effective solutions through a single, reliable point of contact.

When managing national portfolios, Strathmore delivers a streamlined and scalable service model designed for consistency, responsiveness, and performance across all sites. We operate with a structured approach that ensures accountability at every level and strong alignment with client expectations.

At Strathmore, we are building something different. We combine the operational discipline of a national platform with the agility of a growing company. You’ll have the opportunity to make a real impact on operations, work alongside experienced field teams, and collaborate with major commercial clients.

We value autonomy, accountability, and ideas that drive tangible improvements in field performance. Here, your experience is recognized, your voice matters, and your contribution makes a visible difference.

Our Services Include

• Zero-tolerance snow removal
• Snow and ice control
• Seasonal and lifecycle management
• Landscape and irrigation management
• On-site Area Managers
• 24/7 service coverage
• Coast-to-coast service delivery
• Cost optimization and scalable solutions

What We Offer

• Comprehensive training and ongoing mentorship from experienced professionals
• Competitive base salary plus performance-based bonus structure
• Opportunities for career advancement into senior leadership roles
• Benefits package (health insurance, paid time off, etc.)
• A supportive team environment focused on growth, development, and success