Systems Engineer I

4/25/2026

Provides onsite and remote desktop support for hardware, software, and peripheral devices across various platforms. Collaborates with teams to resolve technical issues, maintain site documentation, and support warehouse and logistics infrastructure projects.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

We are Farnell Global. The fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7. With more than 80 years of experience, 48 localised websites, and a dedicated team of over 3,300 employees, we provide every component you need to build the technology of tomorrow. Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers, and our CPC business in the UK. We have been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design. For more information, visit: https://bit.ly/44I8osr

About the Role

Job Summary:

Provides onsite and remote desktop support to end users across physical, virtual, and mobile platforms. Installs, configures, and supports applications on approved operating systems and platforms. Supports peripheral devices such as printers and scanners. Provides infrastructure support for warehouse and logistics projects, and collaborates with other support teams to restore services and resolve issues.

Principal Responsibilities:

Handles end user requests for hardware and software for supported clients.
Troubleshoots technical issues and provides user support through timely problem ticket resolution
Updates, tracks, and maintains assigned support tickets
Escalates incidents and service requests as appropriate to ensure timely resolution
Maintains site documentation and maintenance records
Provides IT infrastructure support for warehouse and logistic projects
Contributes to desktop and laptop software upgrades and refresh initiatives
Work with third party vendors to resolve hardware and software issues.
Performs other duties as assigned.

Job Level Specifications:

Has basic knowledge of relevant technologies and industry practices gained through education or related work experience.
Works on defined tasks, assignments, and projects.
Works mostly independently, using judgment to complete tasks, with initial guidance and periodic review for quality.
Collaborates with immediate management and team members within the department

Work Experience:

Typically, less than 3 years with bachelor's or equivalent.
Experience in Azure cloud services, Intune device management, and Microsoft Copilot adoption

Education and Certification(s):

Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

This headcount will be required to travel to multiple office sites to provide support

(Aljunied, Changi, Loyang)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Key Skills

Desktop supportHardware troubleshootingSoftware installationAzure cloud servicesIntune device managementMicrosoft CopilotIT infrastructure supportPeripheral supportTicket managementSite documentationVendor managementTechnical troubleshooting