We are CyberFortress: The Recovery People

CyberFortress is a global technology specialist that makes it simple for customers to fully backup and rapidly recover all lost or stolen data to prevent damage and disruption for organizations of all sizes. Data is stored in secure, geo-redundant facilities, and our suite of solutions enables our data recovery specialists to create a custom, comprehensive solution for each customer. Whenever a customer needs data recovery, they receive live, personalized support from a credentialed specialist, every hour of every day of the year.

CyberFortress is headquartered in San Antonio, Texas, United States.

About the Role

This is a work-from-home position, with the option to work from a company office where available. In support of our 24x7x365 operations, this role follows a standard weekday schedule with participation in an on-call rotation and occasional off-hours maintenance.

We are looking for a Systems Administrator (Linux / Storage / Infrastructure) to support and maintain our global backup and recovery platform.

This role is focused on day-to-day operations, system reliability, and continuous improvement. You will work closely with senior engineers to keep systems running smoothly, troubleshoot issues, and help improve how we build and operate our platform.

This is an ideal opportunity for someone who enjoys working in Linux environments, has experience with storage systems such as Ceph (or similar), and is interested in automation using tools like Ansible and AWX.

Responsibilities

• Monitor, maintain, and troubleshoot Linux-based systems in a multi-datacenter environment

• Support and operate storage platforms (Ceph or similar distributed storage technologies)

• Assist with provisioning, configuration, and deployment of servers and services

• Use and support automation tools such as Ansible and AWX for system configuration and deployments

• Respond to alerts, investigate issues, and resolve operational problems

• Perform routine maintenance including patching, updates, and hardware coordination

• Follow and improve operational procedures and deployment processes

• Create and maintain documentation including runbooks, diagrams, and system inventory

• Collaborate with senior engineers to improve system performance, reliability, and automation

• Assist with escalations and support activities when needed

Qualifications

Required:

• 3–5 years of experience in Systems Administration or a similar role

• Strong Linux administration skills (command line, system services, troubleshooting)

• Experience with storage platforms (Ceph, SAN, NAS, or similar)

• Basic networking knowledge (IP addressing, VLANs, routing fundamentals)

• Experience working in production environments

• Ability to troubleshoot issues independently and follow through to resolution

• Willingness to learn new technologies and adapt to evolving systems

Preferred:

• Experience with Ansible and/or AWX for automation and configuration management

• Experience with Ceph in a production environment

• Familiarity with virtualization platforms (VMware, Proxmox, KVM)

• Basic scripting experience (Bash, Python, or similar)

• Experience with monitoring tools (Prometheus, Grafana, etc.)

• Exposure to multi-datacenter or distributed systems environments

What Makes You a Great Fit

• You stay calm and focused during high-pressure situations or incidents

• You take ownership of your work and follow through on tasks

• You are proactive and look for ways to improve systems and processes

• You communicate clearly and work well within a team

• You are curious and motivated to grow your technical skillset

Additional Information

• Participation in an on-call rotation is required

• On-call time is compensated, and we aim to distribute responsibilities fairly across the team

• Occasional off-hours work is expected for scheduled maintenance

CyberFortress Core Values

Our core values aren’t just words on a page. They form the foundation of how we operate as individuals and a company.

• Align on the Mission (One Fortress):  We operate as one unified force.  We debate openly, but once a decision is made, we align completely across all departments.  Individual or departmental success is secondary to the company and the company’s outcome.

• Own the Outcome: Activity /= Achievement.  We don't just "pitch in"; we take total accountability for the final result. If we say we will deliver it, we find a way to make it happen—no excuses. Deliver or die.

• Speed is Survival/Time kills.  We do not let "perfect" be the enemy of "done." We make decisions quickly, execute with urgency, and iterate rapidly to stay ahead of threats.

• Simplify & Act with Integrity:  True greatness is in simplicity. We strip away bureaucracy and complexity to reveal the truth. We speak the hard facts immediately—even when it's uncomfortable—because that is how we solve problems faster.
  
  Our Commitment to a Total Rewards Package:
  All work and no play is no way to live. At CyberFortress, we believe in fair pay and fair play. That means we pay competitive salaries and make sure that everyone has plenty of time for life, family and friends outside of the office.

  • Competitive salary.

  • The company paid benefits such as Healthcare, Dental, Vision, Disability, and Life.

  • Generous 401k matching.

  • Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire.

  • Paid time off.

  • Volunteer time off.