V- Doorways Support Assistant

4/26/2026

The Doorways Support Assistant welcomes community members, provides material aid, and manages the food pantry. They also assist with administrative tasks related to emergency relief vouchers and provide referrals to other services.

Working Hours

5 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

The Salvation Army is the nation's largest direct provider of social services. Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code. By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country. The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

About the Role

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvation Army ‘Doorways’ community support model engages people at their point of need in a holistic way that is missional, relational and professional. We provide support for those that need it most through financial and material emergency relief and casework which helps them to find long-term solutions.

The Doorways Support Assistant will be the first person a community member meets when they walk through the door. A smile and tidy area welcomes a community member into a place where they feel safe and accepted. Doorways Support Assistants act in all aspects of material aid emergency relief, offering refreshments, helping with the food pantry and also with the process of providing connection and support.

Key tasks and responsibilities

Doorways Support Assistants work across all site-based aspects of support which may include community connection, distribution of pre-allocated financial assistance, referral to other services, programs, activities and spiritual support.

A friendly smile and warm welcome will help community members relax and connect over a cheese toastie and a cup of tea or coffee, as the Doorways Support Assistant takes a genuine interest in the person and their wellbeing.

Volunteers in this role bring a good sense of practicality and organisation by assisting with receiving material aid items, restocking and food storage, administration of emergency relief vouchers and support the distribution of material assistance.

Time required:

9am - 2pm on Mondays (excluding public holidays).

Qualifications and skills

Your confidence and interest in meeting new people is essential for this role

Previous experience connecting with community members in a social setting or in customer service is desirable

Confidence with using computers may be required for administration tasks

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Key Skills

Customer serviceCommunity engagementAdministrationComputer literacyOrganizationInterpersonal skillsFood handlingEmergency relief support