Associate, Account Management

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

• Manage a portfolio of longtail (SMB) accounts, ensuring alignment with company goals and tracking progress towards objectives.
• Collaborate closely with internal teams to enhance the quality of our vendors’ offerings and services.
• Utilize problem-solving skills to address various vendor-related challenges and situations.
• Take ownership of assigned accounts to facilitate goal achievement and monitor performance metrics.
• Work collaboratively with cross-functional teams to implement strategies for improving vendor quality and performance.

Essential Experience, Skill and Knowledge:

• Experience in a related role, preferably within the e-commerce sector.
• Strong communication and interpersonal skills with the ability to build and maintain relationships.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Proactive problem-solving skills and the ability to work effectively under pressure.
• Experience in pitching and negotiating campaigns or promotions is a plus.
• Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken
• Proficiency in Google Workspace is a plus.