Assistant Manager - Operations (Cebu) | Onsite

4/27/2026

The Assistant Manager will oversee operational processes, drive continuous improvements, and manage team performance through coaching and feedback. They are also responsible for supporting new hire training, resolving escalations, and maintaining professional relationships with clients.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!

About the Role

Work Setup: Onsite (Cebu)

Qualifications:

College graduate
Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
Experience in Insurance or Healthcare

Responsibilities:

Take charge of the process with dedication, swiftly addressing any deviations or challenges and driving continuous improvements to boost overall efficiency and effectiveness.
Deliver consistent and insightful coaching and feedback, empowering team members with the knowledge and skills they need to elevate their performance and make meaningful contributions to team success.
Support new hires with comprehensive training and guidance, ensuring they become productive team members quickly, reducing ramp-up time and accelerating their seamless integration.
Respond to escalations promptly and professionally, resolving client or team concerns effectively to maintain positive and trusting relationships.
Offer valuable insights and guidance on process enhancements and system improvements, helping team members adopt best practices and streamline their workflows for peak productivity.
Engage confidently in client interactions at the supervisor level, representing the team with professionalism and addressing client needs or feedback to strengthen partnerships and trust.

Key Skills

Operations ManagementTeam LeadershipCoachingPerformance ManagementTrainingEscalation ManagementClient RelationsProcess ImprovementWorkflow OptimizationBPO OperationsCall Center ManagementInsurance Industry KnowledgeHealthcare Industry Knowledge