0-2

Admissions Representative - Substance Abuse Treatment

4/27/2026

The Admissions Representative serves as the first point of contact for prospective clients, guiding them through the intake process via phone, email, and website. They are responsible for conducting pre-screenings, verifying insurance, and collaborating with clinical teams to ensure a seamless admission experience.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Serenity Lodge helps Clients, their families, and loved ones recover from the damaging impact alcoholism and substance abuse have had on their lives. Our gender-specific treatment programs include Detox, Residential Inpatient, Intensive Outpatient. Serenity Lodge is a unique, full-service facility that is dramatically higher than the national average for completion rates. We designed our gender-specific programs to break through to the core issues that drive negative, destructive, and co-dependent behaviors. Alumni leave Serenity Lodge with equally high satisfaction rates based on their time in treatment.

About the Role

Description

Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. Do you have unique talents that you would like to share with others? We would love to have you join our team!

Competitive Pay
Career Development
Competitive Benefits & 401k
Values: Integrity, Teamplay, 1% Better Each Day

We are seeking a motivated and empathetic Admissions Representative to join our team. In this vital front-line role, you will be the first point of contact for prospective clients and their families, guiding them through the admissions process with professionalism and care. We offer a range of opportunities, whether you're just starting out or looking to take your career to the next level.

Responsibilities

Respond to inquiries from potential clients, families, and referral sources via phone, email, and website.
Conduct initial pre-screenings and assessments to determine program eligibility.
Provide information about treatment services, program options, insurance verification, and admission procedures.
Collaborate with clinical and administrative teams to ensure a seamless intake process.
Maintain accurate records in the CRM or EMR system and follow up with potential clients as needed.
Help coordinate transportation and scheduling of admissions.
Ensure compliance with HIPAA and other confidentiality guidelines.

Minimum Qualifications

Minimum 1 year of experience in healthcare admissions, call center, or customer service (experience in substance abuse treatment is a plus).
Strong communication and interpersonal skills, with a compassionate and non-judgmental approach.
Ability to multitask in a fast-paced environment.
Working knowledge of insurance verification and behavioral health terminology is desirable.
Proficient in Microsoft Office and electronic records systems.

Key Skills

Healthcare admissionsCall centerCustomer serviceSubstance abuse treatmentCommunicationInterpersonal skillsInsurance verificationBehavioral health terminologyMicrosoft OfficeElectronic records systemsCRMEMRHIPAA compliancePre-screeningAssessment