Customer Service Banker

4/28/2026

The Customer Service Banker maintains a working knowledge of banking products to assist customers with deposits, withdrawals, and account maintenance. They are responsible for providing professional service while identifying new business opportunities through referrals.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

New Hampshire Mutual Bancorp (NHMB) is a shared services organization providing operational support for three premier independent mutual savings banks, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, and a financial advisory and trust company, NHTrust. The first relationship of its kind in northern New England, NHMB companies share support services such as human resources, information technology, marketing, finance, risk and compliance, deposit operations, loan operations and digital banking to provide overall efficiencies and best in class solutions for customers. Through this strategic alliance, each affiliate is positioned to leverage each other’s strengths as they work together to advance a shared vision of maintaining and enhancing community banking standards and values. For more information, visit nhmutual.com.

About the Role

Company: MVSB

Title: Customer Service Banker

Location: Portsmouth, NH

Position Details: Full-time including rotating Saturdays

MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail banking team. We are searching for a Universal Banker (Customer Service Banker) at our Portsmouth, NH branch.

We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!

Starting pay begins at $21.63 per hour and is negotiable based on level of experience

JOB REQUIREMENTS/DESIRED EXPERIENCE:

High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between branch locations as needed
Prior bank teller transaction knowledge a plus but not required

PRIMARY RESPONSIBILITIES:

Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

Key Skills

Customer serviceCash handlingBanking productsInterpersonal skillsOrganizational skillsSoftware applicationsAccount maintenanceReferral generationProblem solving