Customer Service Consultant

4/28/2026

The consultant will proactively manage assigned customers and facilitate access to medical exams and services. They are also responsible for managing appointments, handling inquiries, and promoting new products to existing clients.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Ability Action Australia is an approved provider of NDIS registered therapeutic, positive behaviour and employment supports across Australia. Our dedicated team of clinicians provide a broad range of fast and tailored assessment and therapy services to improve people’s capabilities and support them achieving their goals. Our purpose is to provide ease of access, reliable health and wellbeing services that enable NDIS participants to get more out of life today. Ability Action Australia is part of MedHealth. MedHealth supports thousands of people every year to achieve better life and health outcomes through a unique combination of strengths, capabilities and resources which span employment, medical opinion, advisory, rehabilitation and return to work services. Delivering localised expertise in more than 300 locations across Australia, we are wherever our customer need us most, when they need us.

About the Role

Company Description

Medilaw are seeking an experienced customer service professional to join their growing team in the role of Customer Service Consultant

Job Description

Key responsibilities will include:

proactively managing assigned customers;
ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs;
promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
delivering superior customer service & client liaison to our key stakeholders;
actively promoting new products/services to assigned existing clients.

Qualifications

In order to be successful, you must have the following:

Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry);
Be highly organised and able to multi-task effectively;
Excellent attention to detail;
A problem solving and proactive attitude;
Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills;
A proven ability to work within a team;
Knowledge of medical terminology, workers compensation; processes/legislation and/ or life insurance industry experience would be desirable, but not essential.

Additional Information

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on 0437 079 112 or [email protected] quoting REF9603J

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Leadership Opportunity: Yes

State: NSW

Job Status: Full Time

Key Skills

Customer serviceInbound callingOutbound callingAppointment managementClient liaisonOffice 365Microsoft WordMicrosoft ExcelData entryDatabase managementNumeracyProblem solvingMulti-taskingMedical terminologyWorkers compensationLife insurance