Associate, Deposit & Unsecured Lending Ops Specialist, CBWMO, Group COO

4/28/2026

The role involves performing technical verification of income documents and processing unsecured loan account maintenance within bank systems. You will also collaborate with stakeholders to ensure operational compliance and improve customer experience standards.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

About the Role

Business Function

Handle operation matters related to Unsecured Lending which covers Financial and non-Financial services. Collaborate with various stakeholders in the Bank to improve customer experience.

Responsibilities

Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
Toggle between different systems to perform pre-processing and data entries
Establish and maintain effective relationship and partnership with key stakeholders
Ensure all requests are processed within specified Service standard, timely and accurately
Handle operational issues and provide escalation to management team
Review & update system reports on daily, weekly and monthly basis
Challenge status quo and execute changes in an effective manner
Take initiative & ownership of all cases handled and follow up on resolutions closely
Ensure process compliance with credit policy and operational risk policies
Review and improve standards/procedures/framework for ensuring optimal customer experience

Requirements:

Min 4 years of relevant Banking Operations experience
Meticulous individual with an eye for details
Demonstrate good written and verbal communication skills
Proficient in Microsoft Office especially Microsoft Power Point, Excel
Solid organizational skills including attention to detail and multitasking skills

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

Key Skills

Banking OperationsTechnical VerificationData EntryStakeholder ManagementCredit Policy ComplianceOperational Risk ManagementMicrosoft OfficeMicrosoft PowerPointMicrosoft ExcelMultitaskingAttention To DetailCommunication SkillsProcess ImprovementFinancial ServicesUnsecured Lending

Associate, Deposit & Unsecured Lending Ops Specialist, CBWMO, Group COO

Business Function

Handle operation matters related to Unsecured Lending which covers Financial and non-Financial services. Collaborate with various stakeholders in the Bank to improve customer experience.

Responsibilities

Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems

Toggle between different systems to perform pre-processing and data entries

Establish and maintain effective relationship and partnership with key stakeholders

Ensure all requests are processed within specified Service standard, timely and accurately

Handle operational issues and provide escalation to management team

Review & update system reports on daily, weekly and monthly basis

Challenge status quo and execute changes in an effective manner

Take initiative & ownership of all cases handled and follow up on resolutions closely

Ensure process compliance with credit policy and operational risk policies

Review and improve standards/procedures/framework for ensuring optimal customer experience

Requirements:

Min 4 years of relevant Banking Operations experience

Meticulous individual with an eye for details

Demonstrate good written and verbal communication skills

Proficient in Microsoft Office especially Microsoft Power Point, Excel

Solid organizational skills including attention to detail and multitasking skills