Marketing Coordinator

Description

Summary

• The Marketing Coordinator supports the day-to-day operation of the guest service, player development and marketing teams.
• The position works closely with the above teams to meet marketing and guest service objectives while ensuring GOLDEN Service.

Responsibilities

• Works closely with player development and marketing team in developing, building and executing promotions and coordinating VIP events
• Works out of The Club as needed as a Guest Service Lead
• Communicates with marketing vendors to resolve system issues 
• Uses problem-solving skills to find or create solutions to issues related to promotions, marketing systems and customer relations. 
• Manages incoming guest communication to the marketing department
• Runs the Augustine Casino social media accounts 
• Informs leadership of competitors’ marketing and social media initiatives
• Provides outstanding customer service to all guests and team members
• Coordinates with all internal departments as necessary
• Performs other related duties as assigned by marketing leadership

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Requirements

Skills/Abilities

• Excellent communication and presentation skills 
• Ability to work flexible schedule including evening, weekends and holidays as needed during peak business times
• Strong guest service, public relations and interpersonal skills
• Technical proficiency and knowledge of Microsoft applications, especially Excel
• Ability to create engaging and relevant content (text, images, videos) tailored to different social media platforms.
• Skill in curating and repurposing existing content based on our brand’s voice and tone.
• Proficiency in managing and scheduling content across various social media platforms.
• Experience in community management and responding to comments and messages.
• Must always be aware of competitors’ marketing and social media initiatives
• Strong sense of urgency and ability to thrive in a fast-paced environment
• Strong organizational skills; must be able to multi-task and prioritize
• Must have exceptional grammar, writing and proofreading skills
• Able to obtain and retain gaming license through the Augustine Gaming Commission

Qualifications/Education/Experience

• Guest service experience 
• Project management experience 
• Social media management experience
• College degree preferred
• Casino management systems experience preferred
• Must be able to successfully pass a pre-employment drug screen and background investigation
• Must be able to obtain and retain a gaming license through the Augustine Gaming Commission

Physical Demands/Work Environment

• Must be comfortable working in front of a computer as well as spending long periods of time on your feet on the casino floor
• Must be able to lift and periodically carry up to 25 lbs
• Must be comfortable presenting in front of an audience