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Order Fulfillment Director

4/29/2026

The Order Fulfillment Director manages the end-to-end order processing cycle, serving as a liaison between sales, production, and logistics. They are responsible for ensuring accurate order entry, timely fulfillment, and proactive communication regarding order status and discrepancies.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Founded in 1974, Greenbridge, formerly Polychem, is a leading provider of sustainability solutions to packaging, consumer and industrial products companies as well as municipalities across North America due to our expertise and focus on recycling and reuse. While best known for producing the broadest line of polyester and polypropylene bonded and woven strapping and cord in the industry, Greenbridge also offers corner board and a full suite of tools, equipment, and integrated systems we support through customer training, service and repairs. Greenbridge is committed to helping customers excel in their recycling efforts to reduce waste in landfills and oceans, incorporate more recycled content in their packaging and operations, and help them achieve real, measurable results required by ESG programs. A Sterling Group portfolio company, Greenbridge is committed to the safety of our team, advancing the circular economy and customer success. We are currently hiring at all locations across the U.S. Please visit www.greenbridge.com to see all career openings.

About the Role

Description

Reporting to the COO, the Order Fulfillment Director is responsible for the accurate and efficient processing of customer orders. This role serves as a critical link between customers, sales, production, and logistics to ensure orders are entered, scheduled, fulfilled, and delivered on time. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and can manage multiple priorities without sacrificing accuracy.

Requirements

Duties and Responsibilities

Accurately review and manage customer orders in ERP systems with a strong focus on speed and precision
Review orders for completeness, pricing accuracy, lead times, and product specifications, customer delivery dates
Coordinate with production planning and scheduling teams to ensure timely fulfillment
Communicate order status, delays, and updates proactively to internal stakeholders and customers
Resolve order discrepancies, including pricing, quantity, shipping dates, and product issues (schedule dates etc.)
Monitor inventory levels and collaborate with supply chain teams to prevent stock outs or delays
Prioritize and expedite urgent orders as needed to meet customer demands
Maintain detailed and organized order records and documentation
Support continuous improvement efforts to streamline order processing workflows
Ensure compliance with company policies, customer requirements, and quality standards
Overtime, develop and track the prediction of orders based on order patterns of customers servicing different markets.
Develop and implement programs & process to support sustainable customer fulfillment support.
Analyzing sales history to help predict customer order, needs, and demand

Key Competencies

Attention to Detail: Ability to maintain high accuracy in a fast-paced, high-volume setting
Multitasking: Skilled at managing multiple orders and priorities simultaneously
Communication: Clear and professional communication with internal and external teams
Problem-Solving: Ability to quickly identify and resolve order-related issues
Adaptability: Comfortable working in a dynamic manufacturing environment with shifting priorities

Performance Metrics

Order entry accuracy rate
Order processing turnaround time
On-time delivery performance (in coordination with operations)

Key Skills

Order FulfillmentERP SystemsProduction PlanningSupply Chain ManagementInventory ManagementData AnalysisProcess ImprovementAttention To DetailMultitaskingCommunicationProblem-SolvingAdaptabilityLogisticsOrder ProcessingScheduling