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Service Advisor

4/29/2026

The Service Advisor is responsible for greeting customers, fulfilling their needs, and building a loyal customer base. They also provide product information, schedule appointments, and manage tire and auto service requests.

Salary

21 - 27 USD

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Sullivan Tire was founded in 1955 by Bob Sullivan in Rockland, Massachusetts and is proudly a 100% employee-owned and operated company. At Sullivan Tire we strive to differentiate ourselves by offering exceptional service to all of our customers and employees - no matter the division – and we pride ourselves on allowing employees to grow within the company. We have over 100 locations across five states and are continuing to expand our business each and every year. Our business divisions consist of complete automotive repair facilities, commercial truck centers, a wholesale division, distribution facilities, and Lift Works corporation (a lift installation and repair business). Our corporate office is located in Norwell, Massachusetts and we also have a 200,000 square foot distribution center in Taunton, Massachusetts. We offer exceptional training and growth programs and a comprehensive benefits package. Over 25% of our workforce has been with us for 10 years or longer. We have many opportunities throughout New England for all divisions. At Sullivan Tire you won't have a job, you'll have a career!

About the Role

Description

Sullivan Tire, an employee-owned company, currently has an opportunity to be a Service Advisor. The Service Advisor will be a customer service focused individual.

Requirements

Responsibilities:

Greet customers, fulfill needs, and build a loyal customer base.
Foster a positive and friendly environment
Provide customers with product information, schedule appointments, and handle their tire and auto service needs
High school diploma or equivalent
Customer service experience in a retail environment
Strong telephone skills
Understanding the tire and auto service industry is a plus
Dependable Transportation
A proven sales track record in an automotive environment is a plus

Benefits:

Health Insurance- including Medical, Vision, and Dental
Life and Disability Insurance
Paid Holidays, Personal Time, and Vacation Time
Discounted Services
Employee Owned! ESOP Retirement Plan
Flexible Spending
401(k) with Company Match
Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family!

Key Skills

Customer ServiceSalesTelephone SkillsCommunicationSchedulingProduct KnowledgeAutomotive Industry Knowledge