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Lead Concierge

4/29/2026

The Lead Concierge delivers high-quality hospitality services to residents and guests while overseeing daily front-of-house operations. They act as a working supervisor, providing leadership, coaching, and operational support to the concierge team.

Salary

17 - 20 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Radkin is a Premier Residential Service Provider for luxury residential properties, specializing in Valet, Concierge, Doorman, Porter, and Concierge Patrol. Radkin consistently delivers excellence by hiring people who are friendly, well trained, professional, and work diligently to exceed the client's desires. We know the staff on the frontline represent our clients in the highest fashion and it is our desire to build a firm foundation our clients can rely upon. We provide an experienced manager for each location to directly oversee the staff and work with the property manager; this ensures a quick response when the need arises and that operations flow smoothly. We ensure the safety of your residents by conducting extensive background checks on all prospective employees and we protect the client by providing insurance for all cars within Radkin's custody. From the first to the last touch, it is our PRIVILEGE to be invited to serve the residents of your building. Our clients are saying... "Our owners demand a high level of service and Radkin has always met and exceeded those expectations. Radkin has an excellent training program and it is reassuring to me that anyone who is sent to my building understands the finer points of service and how to make a positive impression on our owners. Working with Radkin has been a delight." TOM MATHEWS, The Bristol GM "Radkin has cared for my community and the level of professionalism is above any other I have experienced. We would be lost without Radkin." AMY BALLARD, Braeswood GM "Working with Radkin has been an exceptional experience. Gill Plummer exceeded my highest expectations and "saved-the-day" when my client needed immediate staffing in place. You will be very satisfied with GPO and I highly recommend this company!" RACHEL RICHMOND, GM "Radkin management and their staff work together with our team to complete the circle. Very helpful, courteous and professional." MICHELLE LONERGAN, The Greenway GM

About the Role

Description

The Lead Concierge is responsible for delivering an elevated, hospitality-driven experience for all residents, guests, and vendors while supporting daily front-of-house operations. This role serves as the on-site point of contact for the concierge team, ensuring service excellence, smooth building operations, high-quality communication, and adherence to Radkin standards and property SOPs.

The Lead Concierge acts as a working supervisor—actively performing concierge duties while providing guidance, coaching, and leadership to the team.

Essential Duties & Responsibilities

Resident & Guest Service
Deliver five-star hospitality and personalized service in every interaction.
Greet residents, guests, and vendors; provide assistance with packages, access control, amenity reservations, and general inquires.
Resolve issues quickly and professionally, escalating to management only when appropriate.
Maintain lobby appearance, ensuring it is always clean, organized, and welcoming.

Operational Oversight
Serve as the first point of contact for concierge staff during assigned shifts.
Ensure all daily logs, passdowns, visitor entries, contractor notifications, and vendor check-ins are accurately documented.
Monitor BuildingLink, ConciergeLink, TekControl, and other designated systems.
Perform shift audits, key inventory checks, and access control reviews.

Team Leadership
Assist with onboarding/training new concierges to Radkin standards.
Provide coaching, guidance, and real-time correction to maintain excellent performance.
Ensure team compliance with uniform standards, communication etiquette, and SOP adherence.
Support scheduling needs, including coverage coordination when necessary.

Safety, Security & Compliance
Maintain awareness of all building access points and follow security protocols.
Respond to emergency situations following building and Radkin guidelines.
Complete incident reports with accuracy and professionalism.
Work collaboratively with property management, security vendors, and maintenance staff

Communication
Maintain exceptional communication with property management and Radkin leadership.
Complete end-of-shift passdowns with detailed accuracy.
Participate in staff meetings, trainings, and performance discussions.

Qualifications & Skills

Minimum 1–2 years of concierge, front desk, hospitality, or customer service experience in a luxury or high-volume environment.
Prior supervisory or lead experience preferred but not required.
Strong communication, interpersonal, and problem-solving skills.
Ability to stay calm and professional under pressure.
Proficiency with BuildingLink, TekControl, or similar property technology systems preferred.
Ability to stand and walk for extended periods; lift up to 30 lbs as needed.
Professional appearance and demeanor aligned with Radkin standards.

Salary Description / Pay Range

$17.00 – $20.00 per hour, based on experience and property requirements (customize per location).
Eligible for overtime based on FLSA guidelines.
Eligible for Radkin performance programs where applicable.

Key Skills

HospitalityCustomer serviceTeam leadershipBuilding operationsCommunicationProblem-solvingAccess controlBuildingLinkConciergeLinkTekControlStaff trainingSafety protocolsIncident reportingInventory management