Guest Services Agent

Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Service Agent!

About this Location:

This position is located at the Embassy Suites in Arcadia, CA. A city nestled by the San Gabriel Mountains, known for it’s blend of suburban charm and natural beauty. Home to the renowned Los Angeles County Arboretum & Botanic Garden and the historic Santa Anita racetrack. Arcadia offers a unique blend of outdoor recreation and rich cultural heritage.

Why do we need you? 

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience. 

What you will do: 

1. Greet guests with a warm and welcoming attitude, always providing outstanding customer service. 

2. Issues room key and escort instructions to Bell Person or directly to guest as appropriate.

3. Date-stamps, sorts, and racks incoming mail and messages.

4. Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.

5. Transmits and receives messages using equipment such as telephone, fax, and switchboard. 

6.  May receive and process advance registration payments. 

7. Provide guests with information about hotel facilities, services, and local attractions.

8. Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.

9. Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.

10. Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.

11. Keeps records of room availability and guests’ accounts. 

12. Compute bill, collects payment, and makes changes for guests. 

13. May make, confirm, and cancel reservations for guests. 

14. May post charges such as room, food, liquor, or telephone by hand or machine.

15. May make restaurant, transportation, or entertainment reservations for guests. 

16. May deposit guests’ valuables in hotel safe or safe-deposit box. 

17. May order complimentary flowers or champagne for special guests. 

18. Follow hotel policies and procedures, including security and safety protocols. 

19. Collaborate with other hotel departments to ensure a seamless guest experience.

20. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.  

21. Required to be always in uniform when working on the property, including wearing a name identification badge.

22.  All other duties assigned by a manager or supervisor.

Requirements

Skills and abilities you bring: 

· Speak clearly and listen carefully. 

· Use personal judgment and specialized knowledge to give information to people. 

· Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

· Deal with the public, customers, employees, union and government officials with tact and courtesy. 

· Change activity frequently and cope with interruptions. 

What we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

· Career Growth Opportunities
We promote from within and invest in your long-term success.

· Paid Time Off (PTO)
Take time to relax, recharge, and explore life outside of work.

· Paid Sick Leave
Supportive sick time policy to care for your health when you need it.

· Exclusive Employee Hotel Discounts

Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.

Schedule & Hours:

This position is Part-Time and the role follows a rotating schedule (Monday-Sunday). The ability to work any scheduled day of the week and time of day, including holidays, based on business needs is required.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.