Front Desk Manager

Description

Headlands Costal Lodge and Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Our carefully appointed 33 room hotel offers a breathtaking view of the ocean, Haystack Rock, and Cape Kiwanda. In this unique career opportunity, you will join a high performing team of hospitality professionals to deliver an exceptional experience for guests.

 The Inn at Cape Kiwanda is a boutique ocean-view hotel in the heart of the Oregon Coast. Just across the street from Cape Kiwanda State Park, the Inn at Cape Kiwanda is close to all the action in Pacific City, Oregon. Guests enjoy taking our beach cruiser bikes around town and enjoying the several dining and shopping options in the area. You’ll help families enjoy hikes and trails, share with them where to go for a round of golf or maybe you are best at giving the surf report every morning. Whatever your enthusiasm for this beautiful area is; you’ll find that our Inn at Cape Kiwanda offers a true escape from the everyday.

Pacific City is off the beaten path on a relatively undiscovered stretch of the majestic Oregon Coast. Cape Kiwanda, in Pacific City, enjoys a storied connection to the ocean, local rivers, beachfront and majestic outdoor playground. Surfing, kayaking, hiking, photography, beachcombing, and fishing are just some of the outdoor activities enjoyed in this beautiful beach town.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

The Front Desk Manager is responsible for supporting our front services team in delivering authentic hospitality experiences at Headlands lodge and Inn at Cape Kiwanda. This role holds a seat on the lodging management team and collaborates with each brand to solve issues and continually evolve our processes and guest experience while meeting our brand promise. The ability to prioritize, proactively determine needs, drive consistency, and follow up are key competencies required.

• Ensure guests are welcomed and we deliver our brand promise throughout their stay. Administrative tasks: purchasing, inventory, invoice processing, reservation reconciliation, scheduling.
• Engage with guests in person to proactively meet expectations and respond to guest surveys. Create and evolve processes that ensure great guest experiences, and our business needs are met.
• Collaborate with your maintenance and housekeeping colleagues to ensure the guest room experience meets the brand promise.
• Lead, Manage and hold accountable the Front Desk Night audit, and Overnight team, for the lodge and Inn.
• Recruit, train, and maintain staffing to support the needs of the seasonal business needs.
• Team member recognition. Create opportunities for team member development. Work with the Director of Resort,  GM, and HR team to create growth and development paths.

Requirements

You own this if you have…

• 3+ years previous management experience in a hotel and/or resort to include front desk/guest services.
• Ability to handle a variety of Guest Service-related situations and thrive in an environment that requires you to multi-task.
• Ability to work well under pressure in a fast-paced environment and work cohesively as part of a team.
• You must carry a valid CPR and First Aid Certification.
• You must carry a valid Food Handlers Card.

We’ve got you covered…

Our team members are our most important asset and that’s reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:

• Health Benefits Package-Medical/Dental/Vision/EAP
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• Onsite parking
• Complimentary shift meal
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.