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Care Navigator

4/30/2026

The Care Navigator provides non-medical case management and support to LGBTQIA+ individuals by connecting them to essential resources like housing, healthcare, and mental health services. They also conduct outreach, manage client caseloads, and advocate for clients navigating complex systems.

Salary

48000 - 52000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Center on Halsted is the Midwest's most comprehensive community center dedicated to advancing community and securing the health and well-being of the Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) community. More than 1,000 community members visit the Center every day, located in the heart of Chicago's Lakeview Neighborhood. We work hard to provide a safe and welcoming environment with programs and services for the entire community. Our programs range from volleyball, dance performances and cooking classes to rapid HIV testing, group therapy and vocational training. In addition, we partner regularly with other organizations and groups from across Chicago and the nation to provide additional programming for the community. Free wi-fi access is available throughout the building including our lobby, reading library and our rooftop terrace. We also offer meeting and reception space, with special discounts for non-profit community groups. MISSION Center on Halsted advances community and secures the health and well-being of the LGBTQ people of Chicagoland. VISION A thriving lesbian, gay, bisexual, transgender and queer community, living powerfully in supportive inclusive environments.

About the Role

Position Summary

The Care Navigator / Non-Medical Case Manager plays a critical role in supporting LGBTQIA+ individuals by connecting them to essential resources and services. This position focuses on holistic, client-centered navigation for individuals seeking assistance with housing, food access, healthcare, mental health services, employment, and public benefits.

This role is also integral to supporting individuals newly diagnosed with HIV and those at risk of falling out of care, ensuring continuity, engagement, and access to supportive services.

With a goal of expanding client service capacity, the Care Navigator will help scale navigation services through direct client support, outreach, and community engagement.

Key Responsibilities

Client Navigation & Case Management

Provide comprehensive, non-medical case management and care navigation services to LGBTQIA+ clients.
Conduct needs assessments and develop individualized service plans.
Connect clients to housing assistance, food resources, healthcare providers, mental health services, employment opportunities, and benefit programs.
Support clients with healthcare and insurance navigation, including scheduling appointments and understanding coverage.
Assist clients in obtaining essential resources such as cell phones and transportation support.

HIV Care Support

Provide targeted navigation for individuals newly diagnosed with HIV.
Support retention in care for clients at risk of disengagement from HIV services.
Collaborate with healthcare providers and community partners to ensure continuity of care.

Outreach & Engagement

Conduct outreach activities and represent the organization at community events.
Build relationships with community partners and service providers.
Engage hard-to-reach populations and reduce barriers to accessing services.

Program Growth & Capacity Building

Manage a growing caseload, contributing to the expansion of clients receiving navigation services.
Maintain accurate documentation and track client outcomes.
Assist in training new staff or volunteers as needed.
Any other duties as assigned by manager

Crisis Navigation & Advocacy

Support clients in navigating complex and high-stress situations with empathy and professionalism.
Advocate for clients across systems including housing, healthcare, and public benefits.

Key Skills

Case ManagementCare NavigationNeeds AssessmentClient AdvocacyCrisis InterventionCommunity OutreachResource CoordinationHealthcare NavigationInsurance NavigationDocumentationRelationship BuildingEmpathyProfessionalismService Planning