Outlet Supervisor

4/30/2026

The Outlet Supervisor leads and supervises the team to ensure high service standards are maintained across all department operations. They are responsible for handling guest concerns and ensuring strict adherence to outlet policies, safety, and sanitation protocols.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

Leads and supervises the team in all aspects of the department and ensures service standards are followed.
Handles guest’s concerns and offers professional, friendly and engaging service.
Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Qualifications

Graduate of a Degree in Hospitality Management or any related field is an advantage.
Minimum of two (2) years of fine-dining experience in a luxury hotel is an asset.
Service-oriented, high guest service skills, strong leadership skills and ability to motivate colleagues to excellence.
Strong working knowledge of restaurant operations, Micros and MS Office applications.

Job-Category: Food & Beverage

Job Type: Permanent

Job Schedule: Full-Time

Key Skills

Team LeadershipFine-dining ServiceGuest RelationsRestaurant OperationsMicrosMS OfficeStaff SupervisionFood SafetySanitation StandardsConflict ResolutionService Standards Implementation